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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Highly energetic, consistent supervisor who gets results. Over 12yrs. experience in high volume Coffee companies. Customer service, speed, quality, driving sales, coaching and motivating a team are some of my strengths.

Highlights
  • Espresso and coffee knowledge
  • Managing and responsibility of a team
  • Cleanliness standards
  • Customer service and care
  • Up selling and driving sales
  • Motivating partners
  • Speed of service
  • Ensuring and delivering quality products
  • ServSafe certified
Accomplishments

Never no less than a 97% ECOSURE health safety audit in the past 8 yrs. while on my shift. 2012 y store received 1st place award for controllable costs, which all key holders take part in these procedures. I am a Coffee Roast Master in my company, which means I am highly knowledgeable of our product. This class you sign yourself up for and schedule on your own time to get more development and education on your product. My location is downtown Bethesda which right across from our regional corporate office, includes high visibility and exposure. Due to this my store is always first to take on new adaption, launches and changes in the company that I've learned, trained senior and new partners on. At this moment we're training new partners to transfer out to our entire district.

Experience
2006 to 04/2014 shift supervisor/ key holder Massage Envy | Whittier, CA,

Shift manager highly involved in training, sales goals, customer service and standards

2001 to 2006 shift supervisor/key holder Caribou Coffee Co. | City, STATE,

Barista to learning coach and then to shift supervisor. Performed tasked and executed to standards of company. Took care of my staff and well educated them on customer service, speed, quality and standards.

Education
Expected in 2002 High School Diploma | Wheaton High School, Wheaton, MD GPA:

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School Attended

  • Wheaton High School

Job Titles Held:

  • shift supervisor/ key holder
  • shift supervisor/key holder

Degrees

  • High School Diploma

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