LiveCareer-Resume

shift supervisor food and beverage resume example with 9+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Compassionate Call Agent with documented strengths in building customer relationships. Caring and kind with focus on providing effective solutions to complex problems. Eager to provide superlative results for customers and employers alike. Hardworking independent woman accustomed to fast-paced Customer Service, and Customer Care call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives.

Skills
  • Personnel engagement
  • Affirmative action
  • Microsoft Office Suite
  • Customer relations
  • HR information systems
  • Complex problem-solving
  • Performance management
  • Providing customer support
  • Customer communications
  • Call center operations
  • Technical troubleshooting
  • Communicating with clients
  • Call center experience
  • Data entry
  • Resolving issues
  • Inbound phone call management
  • System documentation
  • Call control skills
  • Proficiency in Microsoft Office software
  • Professional telephone voice
  • Interpersonal skills
Experience
01/2013 to 07/2020 Shift Supervisor, Food and Beverage Brewer Science | Rolla, MO,
  • Collaborated with team members to improve performance and implement training updates.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
  • Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Created training manual for all employees to use as reference guide.
  • Completed opening and closing duties to facilitate business operations.
  • Handled inventory of beverage supplies, rotating products based on shipments, ordering more supplies and keeping detailed records.
  • Created schedules and assigned jobs based on employee strengths and anticipated customer demand.
  • Cultivated performance-based and collaborative culture by recognizing achievements and promoting from within.
  • Conferred with human resources to recruit, onboard and mentor new team members.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Created and improved daily operational plans including production schedules and optimizing task flows.
  • Performed opening and closing procedures including setting up registers and arranging products to keep facility operations-ready.
  • Trained all employees in effective work procedures and performance strategies to optimize operations.
  • Served drinks and prepared specialty beverages.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Greeted customers, answered questions and recommended specials, new flavors, coffee specials, and seasonal pastry's to increase profits.
04/2011 to 01/2019 Human Resources Specialist Atlas Employment | City, STATE,
  • Boosted employee morale by establishing fair job descriptions, grades, salaries and benefit programs in accordance with market standards.
  • Assessed organization's policies, making suggestions to improve work productivity, team collaboration, recruiting and hiring initiatives.
  • Reviewed compensation program and developed short- and long-term plans to increase efficiency and employee satisfaction.
  • Supported top talent identification processes by interviewing candidates and executing all HR steps, including onboarding, orientation and benefits.
  • Assessed and filtered resumes from potential job candidates to determine qualified individuals.
  • Supported clients with HR practice development and program creation, including performance management and evaluations, job descriptions and salary ranges.
  • Posted well-written vacancy announcements using available recruitment tools to attract talented, highly skilled job applicants.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Managed 100's to thousands of employees across compensation, benefits, wellness and safety, HRIS, payroll and information and data departments to ensure optimal productivity.
  • Prepared employees for assignments by establishing and conducting orientation and training programs.
03/2013 to 07/2013 Marketing Call Center Representative Alliance | City, STATE,
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Exceeded company productivity standards on consistent basis, handling more than 75% of quota each day.
  • Shared detailed information regarding Home Security Alarm System's options to help customers make decisions.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Provided Home Security Alarm System offerings to drive growth and exceed benchmarks.
Education and Training
Expected in 09/2009 GED | Cranston Adult Eduation, Cranston, RI, GPA:
Expected in 03/2020 Certified Peer Recovery Specialist | Mental And Substance Abuse Coach Parent Support Network, Warwick, RI, GPA:
Expected in 05/2020 Bachelor of Science | Batchelor's in Business Management Independence University, Salt Lake City, UT GPA:

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Resume Overview

School Attended

  • Cranston Adult Eduation
  • Parent Support Network
  • Independence University

Job Titles Held:

  • Shift Supervisor, Food and Beverage
  • Human Resources Specialist
  • Marketing Call Center Representative

Degrees

  • GED
  • Certified Peer Recovery Specialist
  • Bachelor of Science

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