Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
Very dedicated and motivated, in less than a year i got promoted to shift supervisor in my current job, for my willingness to work and give 100% at all times. Being friendly, and polite is a very important part of my current job which i think would translate great if you choose to hire me.
Skills
  • Effective problem solver
  • Customer-focused
  • Adherence to high customer service standards
  • Great listener 
  • Exceptional interpersonal communication
  • Effective workflow management
  • multi tasking 
Education
Monte Vista Highschool Spring Valley, CA Expected in 2013 High School Diploma : - GPA :
Work History
E. A. Sween Company - shift supervisor
Dayton, MN, 06/2015 - Current
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Cross-trained and backed up other customer service managers.
  • Adhered to all confidentiality requirements at all times.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Promptly responded to inquiries and requests from prospective customers.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Strong leader of customer support staff.
  • Trained staff on operating procedures and company services.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard go
  • Maintained up-to-date knowledge of product and service changes.
  • Managed work flow to exceed quality service goals.



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Resume Overview

School Attended

  • Monte Vista Highschool

Job Titles Held:

  • shift supervisor

Degrees

  • High School Diploma

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