Very dedicated and motivated, in less than a year i got promoted to shift supervisor in my current job, for my willingness to work and give 100% at all times. Being friendly, and polite is a very important part of my current job which i think would translate great if you choose to hire me.
Effective problem solver
Adherence to high customer service standards
Exceptional interpersonal communication
Effective workflow management
shift supervisor, 07/2015
to Current fast food restaurant – La Mesa,
Investigated and resolved customer inquiries and complaints in an empathetic manner.
Cross-trained and backed up other customer service managers.
Adhered to all confidentiality requirements at all times.
Met all customer call guidelines including service levels, handle time and productivity.
Promptly responded to inquiries and requests from prospective customers.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Strong leader of customer support staff.
Trained staff on operating procedures and company services.
Developed highly empathetic client relationships and earned a reputation for exceeding service standard go
Maintained up-to-date knowledge of product and service changes.
Managed work flow to exceed quality service goals.
High School Diploma: 2013 Monte Vista Highschool - Spring Valley,