Shift Supervisor Resume Example Dollar General Market

SHIFT SUPERVISOR

Professional Summary

Successful Assistant Manager with 10 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.

Skills

Cash Handling Expertise
Safety Understanding
Store Management
Document management
Financial Management
Search Engine Optimization
Business administration
Staff Scheduling
Inventory control and record keeping
Cash Handling
Management Abilities
Store Operations
Ability to schedule employees
Excel expertise
Scheduling
Inventory Control
Credit card processing
Complaint resolution
Order Fulfillment
Money handling abilities
Retail store support
Key holder experience

Stock management
Recordkeeping strengths
POS systems expert
MS Office
Bookkeeping
Sorting and labeling
Mail handling
Spreadsheet management
Stocking and Replenishing
File and Database Management
Point of Sale Knowledge
Mail processing
Invoicing
Store Merchandising
Product Restocking
Guest Services
Cash Register Operation
Store Opening
Opening and Closing Procedures
Accurate Money Handling
Payment Processing

Work History

Shift Supervisor, 10/2020 to Current
Dollar General Market – Madison, Alabama

Responded to and resolved customer questions and concerns.
Helped store management meet standards of service and quality in daily operations.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.

Assistant Manager, 04/2017 to 10/2021
Mapco Express Inc. – Harvest, Alabama

Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.

Cashier, 10/2016 to 03/2017
Walmart – Athens, Alabama

Restocked, arranged and organized merchandise in front lanes to drive product sales.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Protected products from damage by using proper packaging and bagging techniques.
Assembled completed orders and processed accurate payments to minimize accounting errors.
Distributed information to in-store guests and answered questions to serve needs and drive sales.
Kept customer spaces clean, neat and organized for maximum appeal.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Assistant Manager, 06/2015 to 12/2016
Dollar Tree – Fayettville, Tennessee

Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion.
Prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price or inventory control numbers.
Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.

Education

Associate of Science: Office AdministrationJ.F. Drake State Community And Technical College - Huntsville, AL

Associate of Science: AccountingJ.F. Drake State Community And Technical College - Huntsville, AL

Bachelor of Science: Forensic PsychologyKaplan University - Davenport, IA

Resume Overview

Companies Worked For:

Dollar General Market
Mapco Express Inc.
Walmart
Dollar Tree

School Attended

J.F. Drake State Community And Technical College
Kaplan University

Job Titles Held:

Shift Supervisor
Assistant Manager
Cashier

Degrees

Associate of Science : Office Administration
Associate of Science : Accounting
Bachelor of Science : Forensic Psychology

Shift Supervisor Resume Example

Resume Score: 80%

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