With my experience and knowledge in leadership roles such as Shift Supervisor for CityMD, I would like to obtain the position as an Assistant Manager. Skilled in providing excellent customer service to a wide variety of patients with diverse needs, I believe am an important asset to the CityMD company.
Positive Customer Experiences
Professional bedside manner
Shift Supervisor , 07/2015
to Current CityMD – 292 Herrick Road Mineola,
Worked directly with site manager, assistant site manager and staff to achieve the overall operations of the site.
Confidently managed the overall operation of site staff and patient care, including patient care, teammate satisfaction, and facility maintenance while covering as management at CityMD Mineola site.
Educated staff on CityMD core values, rules and regulations.
Senior Patient Care Representative , 09/2014
to 07/2015 CityMD – 585 Merrick Road Lynbrook,
Evaluated patient care needs, prioritized treatment, and maintained patient flow.
Scheduled appointments, registered patients, discharged patients through EMR system efficiently and without errors.
Followed up with patient care regarding radiology and specialist appointments, professionally and courteously verified appointment times with patients.
Verified patient's eligibility and claims status with insurance agencies.
Head Bank Teller II, 05/2005
to 09/2015 Capital One Bank – 422 Hillside Ave Williston Park,
Maintained friendly and professional customer interactions.
Executed customer transactions, including deposits, withdrawals, money orders and checks.
Rapidly and efficiently prepared customer and ATM cash and change orders.
Processed exchange and foreign currency.
Executed wire transfers, stop payments and account transfers.
Prepared, sorted and distributed banking reports to management.
High School Diploma: 2005 Herricks High School - 100 Shelter Rock Road New Hyde Park, New York,