Reliable Shift Supervisor bringing over 10 years of experience as team leader. Well-versed in setting goals, training new employees and monitoring performance. Superb communicator with team members and managers of all levels.
Skills
National Food Safety Certified
Team Building
Performance Tracking and Evaluation
Goal Setting
Teamwork and Collaboration
Team Leadership
Employee Development
Employee Coaching and Motivation
Documentation and Reporting
Training and Development
Verbal and Written Communication
Problem Resolution
Staff Training
Safety Awareness
Cash Handling Ability
Calm Under Pressure
Customer Service
Customer Relationship Management
Professional and Courteous
Decision Making
Good Judgment
Experience
04/2021 to Current
Shift SupervisorRehrig Pacific Company – Mankato, MN,
Assisted upper management with daily operations to meet standards of service and quality.
Resolved customer complaints and reported issues to senior management.
Completed opening and closing duties to facilitate business operations.
Collaborated with team members to improve performance and implement training updates.
Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
Coordinated shift-based inventory receiving, auditing and restocking.
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Delegated tasks to employees and monitored activities and task completion.
Supervised, motivated and led employees to maintain productivity and customer service levels.
Upheld company standards and compliance requirements for operations and cleanliness.
Oversaw timely execution of promotions and marketing programs.
01/2017 to 04/2021
Assistant Store ManagerRestoration Hardware – Schaumburg, IL,
Assisted in continuous development of effective store associates to achieve desired sales and results.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Coached and developed store associates through formal and informal interactions.
Oversaw aspects of maintenance, inventory and daily activity management.
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
Scheduled staff to assign employee shifts according to departmental and business needs.
Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
Recruited, interviewed and hired qualified employees to provide top-quality service.
Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
Assisted customers, answered questions and resolved problems for stellar customer service.
01/2014 to 01/2017
Store ManagerApproved Cash Advance – Monroe, MI,
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Managed inventory tracking and physical inventory counts to minimize loss.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Resolved customer problems by investigating issues, answering questions and building rapport.
Strengthened work flow productivity by hiring, managing and developing top talent.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Assessed, optimized and elevated operations to target current and expected demands.
Improved store status by implementing process improvements and identifying performance gaps for corrective action.
Education and Training
Expected in 06/2009 to to
High School Diploma: West Johnston High School - Benson, NC GPA:
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