shift supervisor resume example with 1+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Experienced Shift Supervisor that goes above and beyond to support team and business objectives. Excellent interpersonal, communication and decision-making skills developed over a near three-year background in customer service. Talented trainer and excellent problem-solver with front-line experience and collaborative nature. Knowledgeable about safety standards, customer relations and inventory management. Highly professional, team-oriented and proactive in organizing workflows and resources to meet shift demands. Resourceful in balancing customer, company and employee needs.

  • Labor and food cost control
  • Customer-oriented
  • Hiring and training
  • Cash handling ability
  • Issue resolution
  • Staff development
  • Team supervision
  • Financial and cash flow analyses
  • Multi-unit operations management
  • Safety awareness
  • Quality assurance
  • Workforce training
  • Process improvement strategies
02/2022 to Current
Training Bartender Hei Hotels & Resorts Woodland Hills, CA,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Offered product and service consultations and employed upselling techniques.
  • Built trusting relationships with customers by making personal connections.
  • Prepared daily cash deposits with zero discrepancies.
  • Surpassed daily sales goals by cross-selling and promoting additional products.
05/2021 to 09/2021
Reservations Agent Caesars Entertainment Corporation Biloxi, MS,
  • Assisted customers via phone by providing confirmations, answering questions and offering general information.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Relayed information on availability, pricing and discounts to customers.
  • Verified guest information and payment options ensuring accuracy and completeness.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Was chosen by Director to help start the new Activities Department in "Discover Ojai" to give guests exceptional experiences on and off the premises of the Ojai Valley Inn & Spa
  • Set up classes for families, including beekeeping, honeytasting, and tie-dye to make sure the guests and their kids had a new memory to take home with them everyday
05/2019 to 08/2019
Barista Trainer The Well New York, NY,
  • Provided individualized instruction to match personal strengths, background and learning style of each employee.
  • Worked with new employees on procedures and policies, including interacting with customers, cleaning areas and making orders.
  • Taught team members how to make latest drinks and correctly perform new procedures.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Operated cash register, collected payments and provided accurate change.
  • Described menu items to customers and suggested products based on stated preferences.
  • Greeted guests with pleasant smile and superior customer service.
Education and Training
Expected in 06/2019
High School Diploma:
Ventura High School - Ventura, CA
  • 3.8 GPA
  • Completed professional development in Music
Expected in
Bachelor of Arts: Liberal Arts And General Studies
Arizona State University - Tempe, AZ

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Resume Overview

School Attended

  • Ventura High School
  • Arizona State University

Job Titles Held:

  • Training Bartender
  • Reservations Agent
  • Barista Trainer


  • High School Diploma
  • Bachelor of Arts

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