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shift supervisor resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.

Skills
  • Labor and Food Cost Control
  • Safety Procedures
  • Staff Supervision
  • Verbal and Written Communication
  • Inventory Assessment
  • Problem-Solving
  • Work Planning and Prioritization
  • Continuous Improvement
  • Shift Scheduling
  • Team Collaboration and Leadership
  • Cash Handling Ability
  • Hiring and Training
  • Safety Awareness
  • Active Listening
  • Flexible Schedule
  • Assigning Work
  • Customer Service
Experience
Shift Supervisor, 03/2022 - Current
Lehigh Hanson Dunkirk, NY,
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Completed opening and closing duties to facilitate business operations.
  • Delegated tasks to employees and monitored activities and task completion.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Taught staff upselling techniques to meet revenue targets.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Recruited, hired and mentored new team members, working closely with human resources department.
Operations Supervisor, 04/2021 - 11/2021
Ashley Furniture Torrance, CA,
  • Trained, mentored and motivated employees to maximize team productivity.
  • Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Built upon established practice standards to improve operational performance and reduce labor costs.
  • Evaluated invoices and shipping paperwork for accuracy and compliance.
  • Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
  • Reduced process lags and trained team members on best practices and protocols.
  • Managed supply chain and monitored logistics functions for company.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Trained, managed and motivated employees to promote professional skill development.
  • Motivated employees to share ideas and feedback.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Trained over 4 employees on business principles, best practices, protocol and system usage.
  • Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
  • Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.
Restaurant Team Member, 03/2019 - 03/2021
Taco Bell Little Rock, AR,
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Trained, managed and motivated employees to promote professional skill development.
  • Motivated employees to share ideas and feedback.
  • Trained over 7 employees on business principles, best practices, protocol and system usage.
  • Provided leadership to half of the employees through coaching, feedback and performance management.
Street Leader, 06/2017 - 10/2018
Urban Promise Miami City, STATE,
  • Monitored students academic progress, mental health and sociability through ongoing individual assessments.
  • Counseled students in career planning, job placement and academic goals.
  • Worked with parents and teachers to implement consistent behavior therapy techniques at home and school.
  • Inspired students to translate academic interests into real world by taking positive actions.
  • Met with parents and guardians to discuss children's progress and to determine priorities and resource needs.
  • Counseled students directly on course choices, schedules and study habits.
  • Employed skills in crisis intervention to help resolve difficult situations.
  • Assessed students one-on-one to gauge interests and better meet changing demands.
  • Intervened in crisis situations between students or students and teachers.
  • Consulted regularly with parents, administrators and specialists to coordinate individualized support for struggling students.
  • Helped teachers and administrators optimize curriculum offerings and successfully prepare students for higher education, vocational school or direct employment.
  • Improved students' access to career planning information, work experience and employers by setting up special events.
Education and Training
High School Diploma: , Expected in 05/2021
-
Mater Academy East Charter High School - Miami, FL
GPA:
Status -
  • 3.2 GPA
  • Honor Roll 1-3 semester in the year 2018-2019.
: , Expected in
-
Miami Dade College - Miami, FL
GPA:
Status -
  • Major in biology.
: Dental Assisting, Expected in
-
Florida Career College - Miami - Miami, FL
GPA:
Status -

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Resume Overview

School Attended

  • Mater Academy East Charter High School
  • Miami Dade College
  • Florida Career College - Miami

Job Titles Held:

  • Shift Supervisor
  • Operations Supervisor
  • Restaurant Team Member
  • Street Leader

Degrees

  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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