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Shift Supervisor/Direct Care Staff Resume Example

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SHIFT SUPERVISOR/DIRECT CARE STAFF
Professional Summary

I am an experienced and seasoned manager as well as supervisor with an emphasis on teamwork as well as good customer service. I have worked in many capacities as a manager including case management as well as program director.

Licenses

I have current certification in the state of Pennsylvania as a Certified Nurses Aid.

Skill Highlights
  • Case management proficiency
  • Exceptional problem solver
  • Solution-focused counseling
  • Strong public speaker
  • Public speaking ability
  • Outreach programming specialist
  • Psychiatric population familiarity
  • Medicaid familiarity
  • Daily living activities educator
  • Culturally sensitive
  • Psychotropic medications knowledge
  • Personality disorder treatment aptitude
  • Dissociative disorders competency
  • Quality management care team member
  • Staff training
  • Supervision and training
  • Skilled negotiator
  • Sound judgment
  • Calm under pressure
  • Complex problem solving
Professional Experience
Shift Supervisor/Direct Care Staff 02/2015 to 03/2016 Northwestern Human Services- Allegheny Valley School Hummelstown, PA

I currently work as a fill in supervisor/ direct care staff person for mostly 1st and 2nd shifts. In both of these capacities I ensure the safety of the residents who have Mental Health and Mental Retardation diagnoses. I also ensure that all aspects of activities of daily living are performed and completed by staff.

Certified Nursing Assistant 04/2008 to 02/2015 Susquehanna Nursing and Rehabilitation Center PA
  • Document all patient information including service plans, treatment reports and progress notes Provide personal care and assist in activities of daily living Provide insight into care planning and best interventions for inappropriate behaviors Work as a team player to effectively provide optimum care for the residents.
Intensive Case Manager 04/2007 to 04/2008 Keystone Residence Harrisburg, PA
  • Observed and monitored client behavior and responses to treatment.
  • Charted and recorded information in client files Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints.
  • Facilitated a smooth discharge by encouraging and reassuring clients throughout their transitions.
  • Effectively managed time and caseloads based on quick response to crisis situations when severe mental health and behavioral issues arose.
  • Efficiently gathered information from families and social services agencies to inform development of treatment plans.
  • Documented all patient information including service plans, treatment reports and progress notes.
  • Connected clients with community service and resource agencies.
  • Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention.
  • Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
  • Collaborated closely with treatment team to appropriately coordinate client care services.
  • Displayed sensitivity to the cultural and linguistic needs of the clients and families served.
  • Interacted with clinical staff and external resources such as school or community personnel.
  • Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
  • Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficacy of medications.
  • Referred clients to other programs and community agencies to enhance treatment processes.
  • Kept abreast of new and developing information in the mental health field by regularly attending professional conferences and workshops.
  • Guided clients in understanding illnesses and treatment plans.
  • Presented case history material to review and discussion with other staff members.
  • Involved clients' family members in planning social service programs.
  • Evaluated patients to determine potential need to transfer to specialized inpatient mental health facilities.
  • Involved clients' family members in planning social service programs.
  • Met with clients 2-5 times per week to assess their needs.
Assistant Program Director 05/2003 to 04/2007 Keystone Residence Lancaster, PA
  • Observed and monitored client behavior and responses to treatment.
  • Charted and recorded information in client files.
  • Checked facility for open windows, locked doors, malfunctioning smoke detectors, and other safety hazards
  • Responded quickly to crisis situations when severe mental health and behavioral issues arose
  • Developed and implemented treatment plans and modified when needed Interacted with clinical staff and external resources such as school or community personnel
  • Worked with parents and teachers to implement consistent behavior therapy techniques at home and school .
  • Consulted with psychiatrists about client medication changes, issues with medicine compliance, and efficacy of medications.
  • Aided parents in arranging medication evaluations and psychological testing.
Education and Training
Associate of Arts: Political Science/Government Criminology Psychology, Social Work and Counseling 2015 Millersville University Millersville, Pa

I received a Bachelor of Arts degree in Political Science/Government Criminology in December 2015.
GPA: GPA: 0
Skills

I am able to lead and supervise staff effectively and expediently. I value the concept of teamwork and strive to make a team that gives exceptional care and attention to detail no matter what the job. These are also skills that are part of my character.

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Resume Overview

Companies Worked For:

  • Northwestern Human Services- Allegheny Valley School
  • Susquehanna Nursing and Rehabilitation Center
  • Keystone Residence

School Attended

  • Millersville University

Job Titles Held:

  • Shift Supervisor/Direct Care Staff
  • Certified Nursing Assistant
  • Intensive Case Manager
  • Assistant Program Director

Degrees

  • Associate of Arts : Political Science/Government Criminology Psychology, Social Work and Counseling 2015

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