I am seeking an opportunity to work for a progressive company which will allow me to use my skills and work experience to their greatest potential.
Professional in Sales Excellent People Skills
Expert in CRM Management Professional Management Skills
Company NameCity, StateShift Supervisor03/2017 to Current
The Shift Supervisors role is to support the CVS Store
Management and team in driving store execution and performance while building
consumer loyalty to CVS Pharmacy through a focus on excellent customer service.
The Shift Supervisor leads the store staff, ensures that store operations run
smoothly, and is responsible for ensuring the completion of all opening and
closing procedures and essential functions.
Work effectively with store management and store crews.
Supervise the store's crew through assigning, directing and following up of all activities.
Effectively communicate information both to and from store management and crews
Assist customers with their questions, problems and complaints.
Promote CVS customer service culture.
Greet, offer help, and thank).
Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers.
Maintain customer/patient confidentiality.
Promoted to Recurring Revenue Sales Rep.
Work with high level clients negotiating large multi dollar corporate contracts and agreements.
Advise clients using VMware software to upgrade to a different purchasing system.
Update the client on their licensing agreements and renewal process.
Work with the resellers and procurement to process the P.O.
in a timely manner so the client licensing does not expire.
Continue to meet my quarterly numbers and provide accurate forecast updates to my management when requested.
Company NameSenior Operations Services Specialist
Gerber Technology, Beckman Coulter, Guidance Software, Care stream & Agfa.
Creating sales quotes, using client-specific database and financial systems.
Closing booking packages and/or invoices within Client and Internal systems.
Ensure the integrity of client and internal information in Client, and Atlas systems.
Manage external and internal queries in a professional, client-orientated manner.
Checking the data integrity of purchase orders and invoices.
SME for the Gerber Operations Account.
Creating Process Docs and moving them from the K: drive to Oscar.
Reporting (Data Refresh, Call Report, Pipeline report, on hold booking etc.).
Completing Bookings and Exceptions reports.
Company NameIT Specialist
Customer Service Territory Analysis.
Gained Knowledge of Asurion processes and business goals to enhance system capabilities.
Worked on confidential request from internal customers which required discretion, judgment, tact, and diplomacy.
Responsible for ensuring resolution of item or escalating item and communication to the end-user within the communicated timelines.
Responsible for updating E-talk (Monitoring software) with monthly team changes for IRT (Miramar & Houston) as well as assigning QA to each Agent.
Assisted end users regarding E-talk (Monitoring software) IT issues, trouble-shooting processes and escalation.
Supported the Screen and Voice Recording application, Application support box, (L1 support) Information gathering, troubleshooting, and administrative system updates.
Also acted as a site liaison and resource for all application end-users.
Assisted end users regarding technical issues, escalation of IT tickets for L2 support, and tracking of progress.
Provide accurate software audits when distributing and processing support software.
This is in regards to when team members are added, removed, and/or updated as requested.
Inside Sales Representative
Sales position required upgrading Alltel customer and selling Bluetooth headsets.
Answering calls and filing claims for different carriers such as Verizon, T-Mobile, Sprint, Metro, AT&T, and Alltel.
Responsible for collecting data on projects which would benefit or affect the company, and researching problems that would also delay a project.
Working with different departments on different projects before the company starts the launch.
Education and Training
High School Diploma2005John Overton High School
Emerging Leaders Program - (Certification of Completion)
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Clear contact info
John Overton High School
Job Titles Held:
Senior Operations Services Specialist
Inside Sales Representative
High School Diploma 2005 Emerging Leaders Program - (Certification of Completion)
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