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Shift Supervisor Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA XXX05 (555) 432-1000, resumesample@example.com
Professional Summary

Accomplished Associate Trainer with excellent teaching skills and ability to work under minimal supervision. Competent working with groups of all sizes to hone skills of workforce.

Skills
  • Solving Problems
  • Processing Payments
  • Ability To Prioritize Tasks
  • Greeting Customers
  • Taking Messages
  • Proficiency In Microsoft Office
  • Greeting Visitors
  • Management Skills
Work History
06/2020 to Current Shift Supervisor Southwest Key Programs | Savannah, GA,
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Delivered successful training to employees, educating on successful work processes and productivity strategies.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Responded to and resolved customer questions and concerns.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Helped store management meet standards of service and quality in daily operations.
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Helped increase sales by 10%.
  • Applied security, safety and loss prevention strategies during shifts.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
01/2019 to 05/2020 Cashier Northern Tool | Greenville, SC,
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Counted cash in register drawer at beginning and end of shift.
  • Trained as Customer Service Representative and provided back-up coverage to provide customers with optimal support.
  • Assisted customers by answering questions and fulfilling requests.
  • Reviewed weekly sales circulars and monitored price changes.
  • Educated customers on promotions to enhance sales.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Efficiently processed new orders, completing 50+ daily transactions with remarkable accuracy.
  • Assisted customers with special services, account updates and promotional options.
  • Completed manual and machine counts of funds for transactions valued at over $1,000.
10/2019 to 01/2020 Barista Shift Lead American Dining Creations | Salt Lake City, UT,
  • Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Created new recipes, outlined steps and training staff on correct preparation.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Monitored food preparation, production and plating for quality control.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
  • Oversaw grill, stove and oven and cleaned all equipment after every shift.
  • Developed recipes and menus by applying understanding of market demand and culinary trends.
05/2017 to 08/2019 Coffee Associate Wegmans Food Markets, Inc. | Chantilly, VA,
  • Improved operations by working with team members and customers to find workable solutions.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education
Expected in 06/2023 Associate of Science | Psychology Gaston College, Dallas, NC, GPA:
Expected in 06/2019 High School Diploma | North Gaston High School, Dallas, NC, GPA:
Certifications
  • ServSafe

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Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Word Choice

Resume Overview

School Attended
  • Gaston College
  • North Gaston High School
Job Titles Held:
  • Shift Supervisor
  • Cashier
  • Barista Shift Lead
  • Coffee Associate
Degrees
  • Associate of Science
  • High School Diploma