shift runner resume example with 2+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Hardworking and newly promoted Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and trainer of employees to maximize productivity. Consistently recognized for hard work, attention to detail and achievement of goals. Pleasant and experienced managing events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist other coworkers with tasks during busy times.

  • Service Prioritization
  • Hospitality service expertise
  • Performance improvement
  • Microsoft Office
  • Cash Handling
  • Teamwork
  • Routine management
  • Scheduling
  • Following directions
  • Time management
Work History
Shift Runner, 08/2019 to Current
Universal Alloy CorporationCanton, GA,
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Enforced company policies and regulations with employees.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Hostess, 09/2020 to 11/2020
Firstservice ResidentialPompano Beach, FL,
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
Summer Nanny, 06/2020 to 08/2020
Milestone Retirement CommunitiesSonora, CA,
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Taught children everyday skills, including tying shoes, dressing, potty training, basic math and language.
  • Worked with children to enforce safe living habits such as asking for help, crossing street safely and avoiding contact with unsafe objects.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Met children at bus stop to walk home and assist with crossing street.
  • Earned CPR certification to expand skills and gain better understanding of childcare field.
Server, 06/2018 to 04/2019
Pizza HutCity, STATE,
  • Greeted and maintained relationships with regular customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Complied with health and safety regulations, maintaining top cleanliness and organization.
No Degree: Business, Expected in to Harrisburg Area Community College - Harrisburg, PA
High School Diploma: , Expected in 2020 to Cumberland Valley High School - Mechanicsburg, PA

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Resume Overview

School Attended

  • Harrisburg Area Community College
  • Cumberland Valley High School

Job Titles Held:

  • Shift Runner
  • Hostess
  • Summer Nanny
  • Server


  • No Degree
  • High School Diploma

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