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shift manager key holder resume example with 14 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Skills
  • Implementing Pricing Strategies
  • Decision Making
  • Delegation and Supervision
  • Cash Handling and Reconciliation
  • Team Building and Motivation
  • Customer Service Management
  • Handling Complaints and Inquiries
  • Merchandise Promotion and Display
  • Staff Coaching and Training
  • Shelving
  • Employee Training
  • Problem Anticipation and Resolution
  • Customer Service
  • Multitasking abilities
  • Detail-oriented
Education
American InterContinental University Schaumburg, IL Expected in 08/2019 BBA : Business Administration And Management - GPA :
American InterContinental University Schaumburg, IL Expected in 01/2018 Associate of Arts : Business Administration And Management - GPA :
Everest Institute - San Antonio San Antonio, TX Expected in 03/2007 Certification : Pharmacy Technician - GPA :
Jasper High School Jasper, TX Expected in 05/2001 High School Diploma : - GPA :
Certifications
  • Licensed pharmacy technician 2007
  • Manager, Walgreens March 2020
Accomplishments
  • Earned “Employee of the Month” Award in 2021.
  • Earned “Employee of the Month” Award in 2016
  • Supervised team of 20 staff members.
Work History
Kroger - Shift Manager/Key Holder
Mechanicsville, VA, 06/2021 - Current
  • Establish daily accountability for registers by ensuring each register is properly funded correct amount of cash and close out each register to ensure all funds are accounted for
  • Create weekly or bi-weekly schedule for employees, bearing in mind holidays and times of high volume for business
  • Monitor and supervise timely arrival of scheduled employees, be aware of unforeseen challenges like scheduling conflicts and see to it business is adequately staffed
  • Establish task for employees to ensure clean workplace, this includes stocking supplies and maintaining clean restrooms and public spaces
  • Address customer concerns in reference to products, services rendered or employee interactions
  • Actively seek to resolve any concerns while adhering to company policy and standards of behavior
  • Ensure proper approval for customer discounts, returns and exchanges while providing customer satisfaction and positive interaction with t company
  • Train new employees on policy and procedures of company, from personal appearance to how to handle negative customer experience
  • Developed professional relationships to improve retention of key customers
  • Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates by 70%
The Tjx Companies, Inc. - Senior Certified Pharmacy Technician
West Bend, WI, 04/2021 - 06/2021
  • Direct and maintain control of stock within hospital departments and its facilities
  • Oversee work of and instruct pharmacy technicians to work on all customary dispensary, ward duties and stock control
  • Support pharmacist on duty in guaranteeing security and efficiency in running of pharmacy with regards to provision and sale of drugs
  • Work together with pharmacy manager on issues relating to dispensary technical support across pharmacy units
  • Support pharmacy manager in indoctrination, inauguration and training of new pharmacy personnel with all procedures
  • Organize and supervise intricate administrative and clerical pharmacy responsibilities so as to ease work of professional pharmacist personnel
  • Organize purchase and record of activities to guarantee maintenance of pharmacy stocks, oversee stock on hand and refund overstocks
  • Connect with vendors with regards to availability of required items
  • Establish orders for conventional and specialized order items and discover specialized items needed
  • Organize deliveries for crucial situations and input everyday drug requests for inpatients and/or outpatient needs
  • Collect and shelve new stock and oversee account balances
  • Establish blanket purchase requests and transfer of funds as required
  • Organize and carry out advanced maintenance of data and give report of activities
  • Insure accurate record keeping and input new patients and their medications into computer system
  • Make appraisals and adjustments as often as required to help maintain formularies and drug dictionaries
  • Supervised 6 pharmacy technicians and coordinated day-to-day assignments
  • Reviewed and verified customer information and insurance provider information
Kroger - Assistant Store Manager
Monona, WI, 03/2020 - 04/2021
  • Manage day-to-day operations of physical store location
  • Oversee and supervise Associate's and other store staff to ensure adherence to company policies
  • Assist with procurement of necessary items, including restocking needs
  • Provide regular assistance to customers and provide troubleshooting expertise as needed
  • Answer phone calls and respond to store-related emails and other communications
  • Ensure physical location is properly maintained, including hiring and managing custodial staff
  • Take ownership of store sales goals and provide expertise to help meet sales goals
  • Collaborate with management to create and implement sales projects
  • Responded to customer concerns, working with manager to raise customer satisfaction ratings by 60% in 1 years
Walgreens - Senior Certified Pharmacy Technician
City, STATE, 06/2007 - 03/2020
  • Direct and maintain control of stock within hospital departments and its facilities
  • Oversee work of and instruct pharmacy technicians to work on all customary dispensary, ward duties and stock control
  • Support pharmacist on duty in guaranteeing security and efficiency in running of pharmacy with regards to provision and sale of drugs
  • Work together with pharmacy manager on issues relating to dispensary technical support across pharmacy units
  • Support pharmacy manager in indoctrination, inauguration and training of new pharmacy personnel with all procedures
  • Organize and supervise intricate administrative and clerical pharmacy responsibilities so as to ease work of professional pharmacist personnel
  • Organize purchase and record of activities to guarantee maintenance of pharmacy stocks, oversee stock on hand and refund overstocks
  • Connect with vendors with regards to availability of required items
  • Establish orders for conventional and specialized order items and discover specialized items needed
  • Organize deliveries for crucial situations and input everyday drug requests for inpatients and/or outpatient needs
  • Collect and shelve new stock and oversee account balances
  • Establish blanket purchase requests and transfer of funds as required
  • Organize and carry out advanced maintenance of data and give report of activities
  • Insure accurate record keeping and input new patients and their medications into computer system
  • Make appraisals and adjustments as often as required to help maintain formularies and drug dictionaries
  • Reviewed and verified customer information and insurance provider information
  • Supervised 6 pharmacy technicians and coordinated day-to-day assignments

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Resume Overview

School Attended

  • American InterContinental University
  • American InterContinental University
  • Everest Institute - San Antonio
  • Jasper High School

Job Titles Held:

  • Shift Manager/Key Holder
  • Senior Certified Pharmacy Technician
  • Assistant Store Manager
  • Senior Certified Pharmacy Technician

Degrees

  • BBA
  • Associate of Arts
  • Certification
  • High School Diploma

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