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Shift Manager Key Holder Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Education and Training
Expected in
: Hospitality Administration And Management
College of Staten Island of The City University of New York - Staten Island, NY
GPA:
Expected in
High School Diploma:
Susan E Wagner High School - Staten Island, NY
GPA:
  • Completed coursework in Hospitality and Tourism
Skills
  • Money Transfer Systems
  • Team leadership experience
  • Clean and professional
  • Employee training
  • Good communication skills
  • Customer outreach
  • Driving business growth
  • Store growth planning
  • Leadership development
  • Team building
  • Computer skills
  • Results-oriented mindset
Certifications
  • Food Protection, NYC Health - 2017
Summary

Resourceful Keyholder experienced in accomplishing management-level tasks. Track record of success includes training, store opening/closing and money handling. Highly responsible with strong accuracy and dedicated nature. Proficient in managing multiple simultaneous tasks. Seasoned retail supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches.

References

Erik Hernandez- (917)-757-5827

Store Manager, Starbucks

Nicole Antico- (917)-975-9334

Shift Manager, Starbucks

Experience
01/2016 to Current
Shift Manager/Key Holder Caesars Entertainment Corporation Metropolis, IL,
  • Operated cash register.
  • Maintained store in clean and neat manner.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Managed inventory and stock levels in coordination with purchasing and receiving department.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Monitored sales performance through analysis of sales reports and comparison shopping.
  • Recommended improvements to store procedures.
  • Evaluated transactions for suspected fraud.
  • Emphasized customer service excellence through ongoing training of front-line team members, increasing customer satisfaction ratings 20%.
11/2012 to Current
Barista Trainer Universal Health Services Stuart, FL,
  • Worked with new employees on procedures and policies, including interacting with customers, cleaning areas and making orders.
  • Taught team members how to make latest drinks and correctly perform new procedures.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Maintained highest standards of conduct and service to support company reputation.
  • Provided individualized instruction to match personal strengths, background and learning style of each employee.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Performed minor maintenance and repairs on equipment and handled troubleshooting tasks to keep coffee machines operational.
01/2011 to 11/2012
Barista St. Tammany Parish Hospital Covington, LA,
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Maintained calm demeanor during high-volume periods and special events.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Educated customers on beverage menu items and provided samples of daily brews.
07/2010 to 01/2011
Cafeteria Worker Brooklyn Museum City, STATE,
  • Maintained tools, equipment, and surfaces in clean, neat and working order.
  • Performed all work to top standards, proving best service for students, employees and school visitors.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Counted cash drawer at end of shift and prepared bank deposits.
  • Oversaw register operations, counting purchases and accepting various forms of payment.
  • Reported to kitchen manager before start of shift to receive assigned station, daily specials and other pertinent information.

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90Good

Resume Strength

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  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
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Resume Overview

School Attended
  • College of Staten Island of The City University of New York
  • Susan E Wagner High School
Job Titles Held:
  • Shift Manager/Key Holder
  • Barista Trainer
  • Barista
  • Cafeteria Worker
Degrees
  • Some College (No Degree)
  • High School Diploma

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