LiveCareer-Resume

shift manager key holder resume example with 3+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Also, has year experience in the Recovery industry.

Skills
  • Team Building and Motivation
  • Financial Recordkeeping
  • Delegation and Supervision
  • Financial Forecasting
  • Inventory Management
  • Cash Handling and Reconciliation
  • Decision Making
  • Recruitment and Training
  • Staff Coaching and Training
  • Handling Complaints and Inquiries
  • Health and Safety Procedures
  • Flexible Work Schedule
  • Microsoft Office
  • Marketing and Advertising
  • Shelving
  • Physical Stamina
  • POS Terminal Operation
  • Relationship Building
  • Superior Work Ethic
  • Positive and Upbeat
  • Policy Enforcement
  • Cycle Counts and Audits
  • Employee Training
  • Critical Thinking
  • Problem Anticipation and Resolution
  • Creativity and Originality
Education
Palm Beach State College Lake Worth, FL Expected in : - GPA :
Loudoun County High School Leesburg, VA Expected in 06/2010 High School Diploma : - GPA :
Certifications

Yoga Instructor

Work History
Massage Envy - Shift Manager/Key Holder
Frisco, TX, 10/2020 - Current
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Completed store opening and closing procedures.
  • Accepted and processed customer returns.
  • Rotated stock according to dates and protocols.
  • Oversaw team of 42 employees.
  • Opened inventory boxes and restocked shelves.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Trained and mentored new employees.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Processed cash, credit, debit and check payments.
  • Counted out cash drawers and balanced totals.
  • Received and counted money.
Volunteers Of America - Certified Yoga Instructor
Santa Cruz, CA, 04/2019 - Current
  • Developed safe and effective exercise programs for class members.
  • Cultivated positive relationships with participants by interacting with group during fitness classes.
  • Adhered to all facility rules for safety, compliance and continuing education.
  • Retained knowledge of studio offerings, programs and pricing to promote brand and guide registration.
  • Stayed current with fitness trends and adjusted to needs and wants of class participants.
  • Maintained positive relationships with class members through personalized and knowledgeable service.
  • Arrived early to set up room, greet students and answer questions.
  • Kept studio area safe, organized and comfortable for students.
  • Explained different yoga styles and poses to students.
  • Maintained cleanliness of group fitness room, mirrors, floor and fitness equipment.
  • Motivated clients to achieve their personal fitness goals through developing and modifying routines.
  • Informed clients about nutrition, lifestyle issues, and weight control.
Volunteers Of America - Server
Montrose, CO, 10/2019 - 05/2020
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Ruby Tuesday Restaurant - Server
City, STATE, 06/2018 - 10/2019
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Increased sales significantly by upselling higher-end products to customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
  • Checked guests' identification before serving alcoholic beverages.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.

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Resume Overview

School Attended

  • Palm Beach State College
  • Loudoun County High School

Job Titles Held:

  • Shift Manager/Key Holder
  • Certified Yoga Instructor
  • Server
  • Server

Degrees

  • High School Diploma

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