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Shift Manager Key Holder Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Responsive team leader with strong leader background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude. Resourceful Keyholder experienced in accomplishing management-level tasks. Track record of success includes training, store opening/closing and money handling. Highly responsible with strong accuracy and dedicated nature. Responsible retail professional pursuing Pshology Degree . Outgoing and energetic with strong communication and time management abilities. specialized in retail and customer service environments. Strong leader with excellent history of training new employees in effective sales strategies. Customer service-oriented professional with enthusiastic personality and skills in Fast Food and Leadership. Ready to apply experience with making customers feel at home and guide new employees to strive to better themselves and follow in this carrier in retail position with exciting organization.

Skills
  • Money Transfer Systems
  • Merchandising
  • Team leadership experience
  • Clean and professional
  • Employee training
  • Good communication skills
  • Results-oriented mindset
  • Decision-making
  • Quality assurance
  • Leadership development
  • Creating store processes
  • Customer outreach
  • Driving business growth
  • Team management
  • Problem resolution
Experience
07/2020 to 11/2020 Shift Manager/Key Holder Pyramid Hotel Group | Manchester, NH,
  • Managed inventory and stock levels in coordination with purchasing and receiving department.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Monitored sales performance through analysis of sales reports and comparison shopping.
  • Enhanced sales by implementing merchandising and promotional improvements.
11/2019 to 08/2020 Host/ Takeout Orders DTP Food And Beverage | City, STATE,
  • Filled faxed, mobile and online orders accurately, efficiently and on-time.
  • Received payments, returned accurate change and closed checks in POS system.
  • Maintained food at safe temperatures until customer pick-up, keeping hot foods separate from cold ones.
  • Checked during and after production to verify order accuracy, including sides, napkins and utensils.
  • Resolved customer complaints by executing swift solutions and escalated Comprisable and peaceful issues to MOD for remediation.
  • Sent orders to kitchen staff by using POS sysyem.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Greeted newly seated guests quickly and efficiently.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
01/2019 to 12/2019 Assistant Front Desk Manager Best Western | City, STATE,
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Supervised front desk operations to ensure that all guests received superior customer service from hotel staff.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
  • Responded to guest reviews on TripAdvisor, Booking.com, and other websites typically within 48 hours.
  • Created and optimized employee schedules to secure proper coverage for all shifts.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue.
  • Corrected guest issues in a timely and professional manner with knowledgeable and friendly service.
  • Adhered to company security and check-in policies and procedures and reported suspicious activity to general manager.
  • Trained front office personnel in fire, life, and other emergency procedures.
  • Generated reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
  • Performed balancing of hotel accounts at the end of the day.
  • Supervised team of 6 sometimes 8 Receptionist , and 10 Houskeepers, promoting positive work environment through effective communication, active engagement and hands-on assistance.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Managed tasks and responsibilities for front office employees when the team was understaffed.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Oversaw cash and credit card payment transactions at the front desk.
  • Completed financial audits on a scheduled basis.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Anticipated guests' needs ahead of time and responded to requests efficiently.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
Education and Training
Expected in 06/2018 GED | Jasper High School, Jasper, TX GPA:
Expected in | Behavioral Sciences Indiana University - Purdue University Indianapolis, Indianapolis, IN GPA:
Certifications

Learn2serve Food handlers management certificate. TABC

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Resume Strength

  • Length
  • Measurable Results
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Jasper High School
  • Indiana University - Purdue University Indianapolis
Job Titles Held:
  • Shift Manager/Key Holder
  • Host/ Takeout Orders
  • Assistant Front Desk Manager
Degrees
  • GED

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