Shift Manager Key Holder Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Skilled/proficient in processing payments, resolving customer service issues and smoothly opening and closing stores. Collaborative team player with over 9 years of experience. Market-savvy and performance-driven with motivational leadership style focused on maximizing team contributions and performance. Forward-thinking and industrious with diplomatic communication to better customer engagement and satisfaction.

  • ServSafe Certified
  • Basset Certified
  • Cash handling expert
  • Guest relations professional
  • Organized and efficient
  • Quick problem solver/learner
  • Courteous, professional demeanor
  • Committed team player
  • Thrives in fast-paced environment
  • Flexible schedule capability
  • Sales proficiency
  • Product Knowledge
  • Lift up to 50 pounds
  • Verbal and written communication
Work History
03/2012 to 03/2018
Shift Manager/Key Holder Giant Eagle, Inc. Carmel, IN,
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Tracked and prioritized work orders to meet daily production requirements.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Provided sales feedback to management to address concerns in sales reports.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Used weekly financial data to analyze company growth and optimize operational strategies.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Trained and mentored new employees.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Completed store opening and closing procedures.
  • Processed cash, credit, debit and check payments.
  • Accepted and processed customer returns.
  • Opened and closed store 6 days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Counted out cash drawers and balanced totals.
  • Rotated stock according to dates and protocols.
04/2018 to 03/2020
Cashier/Associate Aldi City, STATE,
  • Unloaded and stocked early AM grocery loads.
  • Maintained produce/sales floor using FIFO protocol.
  • Weekly/monthly rotation and date checks.
  • Monthly/quarterly inventory counts.
  • Daily mandatory cleaning.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Requested official identification for alcohol purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Assisted customers by answering questions and fulfilling requests.
  • Reviewed weekly sales circulars and monitored price changes.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Trained as a shift manager and provided back-up coverage to provide customers with optimal support.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
01/2020 to Current
Personal Shopper Instacart City, STATE,
  • Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
  • Conferred with customers to understand needs and make targeted replacement recommendations.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Tracked substitutions and informed customers of changes.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Used mobile application to complete orders, request permission for substitutions and communicate in real-time with online order customers.
  • Picked quality and accurate items for daily customer orders.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
  • Loaded and unloaded orders at customer's homes or locations.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify any changes.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Maximized efficiency by scanning items quickly and completing as many as 3 orders per hour.
Expected in 01/2013
High School Diploma:
Crystal Lake South High School - Crystal Lake, IL,
  • Basset Certified
  • ServSafe Certified

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Resume Strength

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  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Crystal Lake South High School
Job Titles Held:
  • Shift Manager/Key Holder
  • Cashier/Associate
  • Personal Shopper
  • High School Diploma