Shift Manager/Key Holder Resume Example Ceva Logistics U.S., Inc.

SHIFT MANAGER/KEY HOLDER

Professional Summary

Dependable and adaptable team leader with experience ,and a motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Results-focused Supervisor offering 3 plus years of experience leading and developing goal oriented personnel. Successful at engaging with staff by discussing expectations in performance and standards , maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.

Skills

Cash Handling Expertise
Safety Understanding
Store Manager
Food services operations experience
Staff Scheduling
Conflict resolution techniques

Negotiation
Inventory control and record keeping
Operations management
Staff Management
Strategic Planning

Work History

Shift Manager/Key Holder04/2018 to 08/2020
Ceva Logistics U.S., Inc., New Castle , DE

Provided sales feedback to management to address concerns in sales reports.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Trained team members in successful strategies to meet operational and sales targets.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
Opened and closed store Number days per week by counting registers, making deposits and storing and filing all daily paperwork.
Processed cash, credit, debit and check payments.
Trained and mentored new employees.
Completed store opening and closing procedures.
Counted out cash drawers and balanced totals.
Rotated stock according to dates and protocols.
Oversaw team of 8 to 10 employees.
Improved customer service by projecting friendly and knowledgeable attitude.
Received and counted money.

Assisant Night Shift Manager 03/2017 to 01/2018
McDonald's, City , STATE

Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
Addressed customer complaints and issues regarding service delivery.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Exercised composure under pressure and in escalated customer service scenarios.
Coached crew members to optimize performance and motivate toward more efficient work.
Supervised employees and oversaw quality compliance with company standards for food and services.
Cooperated with coworkers to improve customer experience and manage storefront.
Regularly checked building to confirm maintenance and cleaning met code and regulations.
Delegated tasks and oversaw performance to accomplish all required objectives.
Ran nightly reports closing out various accounts and detailing daily activities.
Oversaw restocking of supplies and other functions to prepare for daytime business.
Maintained premises security for personnel safety and loss prevention.
Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Provided first-rate service to all customers regardless of time or concern.
Trained back-up associates and led crew members in managing operations of storefront.
Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Maintained outstanding store conditions and visual merchandising standards.

Sales Associate05/2016 to 03/2017
Rocky Top Markets LLC, City , STATE

Maintained organized, presentable merchandise to drive continuous sales.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Engaged with customers to effectively build rapport and lasting relationships.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Reviewed and resolved differences between accounting information and cash drawer.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Operated cash register for cash, check and credit card transactions with Number% accuracy.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Assisted customers by answering questions and fulfilling requests.
Counted cash in register drawer at beginning and end of shift.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Used cash registers and POS systems to request and record customer orders and compute bills.

Education

Associate Degree in Liberal Arts

Eastern Carolina University - City

Resume Overview

School Attended

Eastern Carolina University

Job Titles Held:

Shift Manager/Key Holder
Assisant Night Shift Manager
Sales Associate

Degrees

Associate Degree in Liberal Arts

Shift Manager/Key Holder Resume Example

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