LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Salary Calculator
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Shift Manager/Key Holder
Please provide a type of job or location to search!
SEARCH

Shift Manager/Key Holder Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
SHIFT MANAGER/KEY HOLDER
Professional Summary

Dependable and adaptable team leader with experience ,and a motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Results-focused Supervisor offering 3 plus years of experience leading and developing goal oriented personnel. Successful at engaging with staff by discussing expectations in performance and standards , maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.

Skills
  • Cash Handling Expertise
  • Safety Understanding
  • Store Manager
  • Food services operations experience
  • Staff Scheduling
  • Conflict resolution techniques
  • Negotiation
  • Inventory control and record keeping
  • Operations management
  • Staff Management
  • Strategic Planning
Work History
Shift Manager/Key Holder04/2018 to 08/2020
East Tennessee Foods KFC, Harriman, TN
  • Provided sales feedback to management to address concerns in sales reports.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
  • Opened and closed store Number days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Processed cash, credit, debit and check payments.
  • Trained and mentored new employees.
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Rotated stock according to dates and protocols.
  • Oversaw team of 8 to 10 employees.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Received and counted money.
Assisant Night Shift Manager 03/2017 to 01/2018
McDonald's, Harriman, TN
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Addressed customer complaints and issues regarding service delivery.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
  • Delegated tasks and oversaw performance to accomplish all required objectives.
  • Ran nightly reports closing out various accounts and detailing daily activities.
  • Oversaw restocking of supplies and other functions to prepare for daytime business.
  • Maintained premises security for personnel safety and loss prevention.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Provided first-rate service to all customers regardless of time or concern.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Maintained outstanding store conditions and visual merchandising standards.
Sales Associate05/2016 to 03/2017
Rocky Top Markets LLC, Harriman, TN
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Operated cash register for cash, check and credit card transactions with Number% accuracy.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Assisted customers by answering questions and fulfilling requests.
  • Counted cash in register drawer at beginning and end of shift.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
Education
Associate Degree in Liberal Arts
Eastern Carolina University - Greenville NC
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • East Tennessee Foods KFC
  • McDonald's
  • Rocky Top Markets LLC

School Attended

  • Eastern Carolina University

Job Titles Held:

  • Shift Manager/Key Holder
  • Assisant Night Shift Manager
  • Sales Associate

Degrees

  • Associate Degree in Liberal Arts

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Shift-Manager-Key-Holder-resume-sample

Shift Manager Key Holder

Duck Donuts Company

Pottstown, Pennsylvania

shift-supervisor/-key-holder-resume-sample

shift supervisor/ key holder

Starbucks Coffee

Rockville, Maryland

Key-Holder-/-Shift-Lead-resume-sample

Key Holder / Shift Lead

TailsSpin Pet Food and Accessories

Pooler, Georgia

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.