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Shift Manager/Key Holder Resume Example

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SHIFT MANAGER/KEY HOLDER
Professional Summary

Dependable and adaptable team leader with experience ,and a motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Results-focused Supervisor offering 3 plus years of experience leading and developing goal oriented personnel. Successful at engaging with staff by discussing expectations in performance and standards , maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.

Skills
  • Cash Handling Expertise
  • Safety Understanding
  • Store Manager
  • Food services operations experience
  • Staff Scheduling
  • Conflict resolution techniques
  • Negotiation
  • Inventory control and record keeping
  • Operations management
  • Staff Management
  • Strategic Planning
Work History
Shift Manager/Key Holder04/2018 to 08/2020
East Tennessee Foods KFC, Harriman, TN
  • Provided sales feedback to management to address concerns in sales reports.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
  • Opened and closed store Number days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Processed cash, credit, debit and check payments.
  • Trained and mentored new employees.
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Rotated stock according to dates and protocols.
  • Oversaw team of 8 to 10 employees.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Received and counted money.
Assisant Night Shift Manager 03/2017 to 01/2018
McDonald's, Harriman, TN
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Addressed customer complaints and issues regarding service delivery.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
  • Delegated tasks and oversaw performance to accomplish all required objectives.
  • Ran nightly reports closing out various accounts and detailing daily activities.
  • Oversaw restocking of supplies and other functions to prepare for daytime business.
  • Maintained premises security for personnel safety and loss prevention.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Provided first-rate service to all customers regardless of time or concern.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Maintained outstanding store conditions and visual merchandising standards.
Sales Associate05/2016 to 03/2017
Rocky Top Markets LLC, Harriman, TN
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Operated cash register for cash, check and credit card transactions with Number% accuracy.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Assisted customers by answering questions and fulfilling requests.
  • Counted cash in register drawer at beginning and end of shift.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
Education
Associate Degree in Liberal Arts
Eastern Carolina University - Greenville NC
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Resume Overview

Companies Worked For:

  • East Tennessee Foods KFC
  • McDonald's
  • Rocky Top Markets LLC

School Attended

  • Eastern Carolina University

Job Titles Held:

  • Shift Manager/Key Holder
  • Assisant Night Shift Manager
  • Sales Associate

Degrees

  • Associate Degree in Liberal Arts

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