Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Results-oriented individual versed in handling wide range of tasks in challenging, fast-paced environments. Over 20 years of experience increasing sales, growing customer loyalty and training staff. Organized, friendly and outgoing with exceptional communication and time management abilities.
Skills
Hard-working mindset
Energetic nature
Time management
Sales proficiency
Multi-tasking strength
Team Player
Process and procedure development
Customer Service
Good listening skills
Critical thinking
Training & Development
Work History
12/2018 to CurrentShift Manager/Key HolderAmerican Golf Corporation | Rancho Palos Verdes, CA,
Assigned tasks to employees and oversaw opening and closing of restaurant.
Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
Trained and mentored new employees to maximize team performance.
Kept employees operating productively and working on task to meet business and customer needs.
Supervised employees and oversaw quality compliance with company standards for food and services.
Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
Coached crew members to optimize performance and motivate toward more efficient work.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Observed cash handling and security procedures during shifts to recognize and address issues with staff.
Checked and monitored inventory levels to reorder items.
Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
Monitored food handling, safety and adherence with uniform requirements, including clothing, non-skid shoes and hair nets.
12/2016 to 10/2019Bartender/ServerMcdonald's | Bridgeville, DE,
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Served needs of more than 300 guests in a busy environment.
Greeted and maintained relationships with regular customers.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Prepared beverages and filled food orders for customers.
Kept register accurate through correct billing, payment processing and cash management practices.
06/2013 to 12/2015Bartender Shift ManagerHyatt | Louisville, KY,
Oversaw and monitored all cash drawers and reconciled drawers against cash register reports at close of business.
Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Completed accurate inventory records to thwart malicious activities and maintain organized and profitable establishment.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Managed accurate register and produced daily sales reports backing up inventory usage numbers.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Conducted weekly inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
Handled $5000+ cash on daily basis, which built trustworthiness and loyalty with owners.
Recruited and trained over 20 bartenders and barbacks and scouted and auditioned performers for various special events.
Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Set up bar for operation, obtained cash bank and stocked service bar.
09/2010 to 06/2013Server ManagerBamboo Bistro | City, STATE,
Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Trained new team members on restaurant procedures, menu items and performance strategies.
Taught servers to memorize menu ingredients and provide information on preparation methods.
Provided continuous evaluation and feedback to server employees.
Verified prepared food met all standards for quality and quantity before serving to customers.
Motivated staff to perform at peak efficiency and quality.
Education
Expected in High School Diploma | Rosary High School, Aurora, IL, GPA:
Expected in | General StudiesWaubonsee Community College, Sugar Grove, ILGPA:
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