, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Upbeat and skilled Keyholder/Shift Manager experienced in modifying staff scheduling, proficient in processing payments, resolving customer service issues and smoothly opening and closing stores. Collaborative team player with over three years of experience. Market-savvy and performance-driven with a motivational leadership style focused on maximizing team contributions and performance. Patient, willing to learn and take on new challenges. Enthusiastic, organized, friendly and outgoing with exceptional communication and time management abilities.
Skills
Microsoft Office
Scheduling and Time-Tracking
Retail Operations
Decision Making
Sales Leadership
Customer Service Management
Delegation and Supervision
Flexible Work Schedule
Financial Recordkeeping
Critical Thinking
Superior Work Ethic
Positive and Upbeat
Willingness to Learn
Multitasking and Prioritizing
Work History
10/2017 to CurrentShift Manager/Key HolderMaidpro | Hiram, GA,
Accepted and processed customer returns.
Opened inventory boxes and restocked shelves.
Received and counted money.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Trained team members in successful strategies to meet operational and sales targets.
Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Oversaw team of 22 employees.
Tracked and prioritized work orders to meet daily production requirements
Monitored security areas during busy periods.
Used weekly financial data to analyze company growth and optimize operational strategies.
Opened and closed store multiple days per week by counting registers, making deposits and storing and filing all daily paperwork.
11/2015 to 12/2017Professional CleanerNational Healthcare Corporation | West Columbia, SC,
Used time management and efficient cleaning methods to meet deadlines.
Delivered quality customer service to address urgent needs and cleaning requests.
Worked alongside other cleaners to complete jobs in corporate office buildings.
Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
Worked on cleaning team to service hotels, offices and other commercial buildings.
Swept floors, removed debris and returned equipment to proper areas at end of each shift.
Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
07/2013 to 11/2015Food Service Team MemberNational Healthcare Corporation | Osage Beach, MO,
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.
Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
Received orders from customers and input into order management system.
Kept register accurate through correct billing, payment processing and cash management practices.
Limited portion sizes and used garnishes to control food costs.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Greeted customers at counter to fulfill requests and answer questions.
Made food according to standard recipes with requested changes for customer satisfaction.
Created appealing food arrangements for party trays and specialized orders.
01/2011 to 09/2012Food Service Team MemberWendys Restaurant | City, STATE,
Received orders from customers and input into order management system.
Kept register accurate through correct billing, payment processing and cash management practices.
Limited portion sizes and used garnishes to control food costs.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Greeted customers at counter to fulfill requests and answer questions.
Education
Expected in Associate of Applied Science | Early Childhood EducationWashtenaw Community College, Ann Arbor, MIGPA:
Began Early Childhood Education degree
Dean's List Winter 2014
Job-related courses: Childhood Development Practicum completed at Jellybean Daycare & Preschool in Saline, MI.
Job-related courses: Childhood Development Practicum completed at Keystone Academy in Belleville, MI.
Expected in 06/2013High School Diploma | Chelsea High School, Chelsea, MIGPA:
Elected President of the Art Club
Member of SRSLYchelsea.org an organization to spread awareness against sale of alcohol to minors
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