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Shift Manager Key Holder Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Skilled Keyholder proficient in processing payments, resolving customer service issues and smoothly opening and closing stores. Collaborative team player with over 12 years of experience. Market-savvy and performance-driven with motivational leadership style focused on maximizing team contributions and performance.

Skills
  • Team Player
  • Time management
  • Multi-tasking strength
  • Process and procedure development
  • Quality assurance
  • Maintenance & Repair
Work History
09/2015 to Current
Shift Manager/Key Holder Price Chopper Torrington, CT,
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated customers on promotions to enhance sales.
  • Prepared cash deposits up to $4000 with zero discrepancies.
  • Completed orders through system and organized product deliveries to meet customer timetables.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Tracked stock using company inventory management software.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
07/2013 to 09/2015
Starbucks team lead Target City, STATE,
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Cultivated ability to recall customers' names.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Educated coworkers and customers about new products.
  • Maintained regular and consistent attendance and punctuality.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
07/2009 to 06/2013
Guest Service Team Leader Target City, STATE,
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated customers on promotions to enhance sales.
  • Prepared cash deposits up to $4000 with zero discrepancies.
  • Completed orders through system and organized product deliveries to meet customer timetables.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Tracked stock using company inventory management software.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
Education
Expected in 06/2001
High School Diploma:
P.a.c.e - Modesto, CA,
GPA:

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Resume Overview

School Attended
  • P.a.c.e
Job Titles Held:
  • Shift Manager/Key Holder
  • Starbucks team lead
  • Guest Service Team Leader
Degrees
  • High School Diploma