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shift manager key holder resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Client-focused Sales Representative with 6+ years of providing solutions to customers. Solid understanding of Microsoft Office.

Highly ambitious with background in sales, marketing and advertising. Expertise in market analysis, forecasting and client needs assessments.

Multi-tasking Manager well-known for creating positive environments where employees can thrive and succeed. Detailed and well-aware of direct competitors and their strategies. Pursuing a new management role where hard work and dedication will be highly valued. Hardworking Customer Service Representative. Trained in project and time management and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

References available upon request

Skills
  • Team Player
  • Payment processing
  • Energetic nature
  • Sales proficiency
  • Multi-tasking strength
  • Quality assurance
  • Time management
  • Basic math
  • Training & Development
  • Computer proficiency
  • Compassion
  • Hard-working mindset
  • POS Systems
  • Customer assistance
  • Money handling
  • Proficient in Microsoft Office
Work History
09/2019 to 03/2020
Shift Manager/Key Holder King Of Wing And Daiquiri City, STATE,
  • Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Processed cash, credit, debit and check payments.
  • Broke down boxes and disposed of trash.
  • Rotated stock according to dates and protocols.
  • Counted out cash drawers and balanced totals.
  • Completed store opening and closing procedures.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
  • Trained and mentored new employees.
  • Tracked and prioritized work orders to meet daily production requirements
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
03/2019 to 09/2019
Shift Manager/Key Holder CiCis Pizza City, STATE,
  • Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Processed cash, credit, debit and check payments.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw team of 20 employees.
  • Rotated stock according to dates and protocols.
  • Broke down boxes and disposed of trash.
  • Counted out cash drawers and balanced totals.
  • Provided sales feedback to management to address concerns in sales reports.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
  • Trained and mentored new employees.
  • Received and counted money.
  • Used weekly financial data to analyze company growth and optimize operational strategies.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Prepared beverages and filled food orders for customers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Greeted and maintained relationships with regular customers.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
08/2014 to 02/2019
Shift Manager/Key Holder Papa John's Pizza City, STATE,
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Rotated stock according to dates and protocols.
  • Used weekly financial data to analyze company growth and optimize operational strategies.
  • Counted out cash drawers and balanced totals.
  • Completed store opening and closing procedures.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
  • Trained and mentored new employees.
  • Accepted and processed customer returns.
  • Opened and closed store 6 days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Operated cash register to record all transactions accurately and efficiently.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Demonstrated excellent customer service through positive and professional interaction with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
  • Anticipated customers' questions and complaints and skillfully handled any concerns.
  • Achieved 86% customer satisfaction rating for timely delivery, delivery quality and excellent customer service.
  • Safely operated pizza oven and other kitchen equipment to protect all team members from harm and equipment from damage.
  • Oversaw inventory and restocked ingredients following First-In First Out (FIFO) method to minimize spoilage.
  • Wiped down counters and food prep stations using bleach and clean cloths.
Education
Expected in to to
No Degree: American Sign Language
Tarrant County College District - Fort Worth, TX
GPA:
Expected in 06/2013 to to
High School Diploma:
James Bowie High School - Arlington, TX,
GPA:

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Resume Overview

School Attended

  • Tarrant County College District
  • James Bowie High School

Job Titles Held:

  • Shift Manager/Key Holder
  • Shift Manager/Key Holder
  • Shift Manager/Key Holder

Degrees

  • No Degree
  • High School Diploma

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