Shift Manager/Key Holder Resume Example Company Name

SHIFT MANAGER/KEY HOLDER

Summary

Resourceful Keyholder experienced in accomplishing management-level tasks. Track record of success includes training, store opening/closing and money handling. Highly responsible with strong accuracy and dedicated nature. Seasoned retail supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about monitoring shrinkage, managing records and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches.

Skills

Employee training
Quality assurance
Money Transfer Systems
Good communication skills

Clean and professional
Organizational skills
Leadership development

Experience

Company Name | City, StateShift Manager/Key Holder02/2020 - 12/2020

Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Enhanced sales by implementing merchandising and promotional improvements.
Addressed employee issues and conflicts to provide input, feedback and coaching.
Monitored sales performance through analysis of sales reports and comparison shopping.
Managed inventory and stock levels in coordination with purchasing and receiving department.
Maintained store in clean and neat manner.
Signed for incoming shipments in manager's absence.
Emphasized customer service excellence through ongoing training of front-line team members, increasing customer satisfaction ratings.
Operated cash register.
Calculated bill totals and tax amounts.
Described merchandise and services to customers.
Answered questions and resolved concerns.

Company Name | City, StateShift Manager/Key Holder11/2018 - 10/2019

Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Enhanced sales by implementing merchandising and promotional improvements.
Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
Delegated tasks appropriate to individual employees to provide development opportunities.
Set up visually appealing promotional displays.
Maintained store in clean and neat manner.
Signed for incoming shipments in manager's absence.
Answered questions and resolved concerns.

Company Name | City, StateHousekeeper/ Kitchen Duty 10/2017 - 03/2018

Replenished stations throughout restaurant, including cupboards, serving areas and salad bars to meet employee and customer demands.
Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
Maintained clean and well-organized kitchen areas to promote efficiency.
Developed great team spirit with other personnel by pitching in and helping with task completion.
Studied methods of coworkers, successfully learning skills such as helping Dementia patients walk, use the restrooms and get seated for dinner.
Handled glassware, crystal and other fragile items with exceptional care to prevent breakage.
Assisted CNA's with dementia patients and settling residents upon dishwashing completion and during peak meal times.
Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
Cross-trained in other kitchen positions to support team and meet customer needs.
Cleaned utensils, dishes and glasses for customer use.

Company Name | City, StateLaundress/Housekeeper05/2014 - 08/2015

Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Interacted pleasantly with clients and guests when performing daily duties.
Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Supplied extra towels and toiletries when requested to optimize guest comfort.
Laundered sheets and removed stains to restore linens to pristine condition.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.

Education and Training

Hamilton High School | City, StateHigh School Diploma06/2016

Certifications

ServSafe Food Manager/ Handler

Resume Overview

School Attended

Hamilton High School

Job Titles Held:

Shift Manager/Key Holder
Housekeeper/ Kitchen Duty
Laundress/Housekeeper

Degrees

High School Diploma

Shift Manager/Key Holder Resume Example

Resume Score: 80%

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