Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Detail-oriented Front Office Specialist knowledgeable about medical office standards, procedures and terminology. Excellent team player and conflict manager skilled in solving routine and complex issues with minimal oversight. Offering 10 years of experience in 3 roles with proven success in customer service.

  • Word processing
  • Billing and Invoicing
  • Document control
  • Patient relations
  • Records management
  • Insurance Verification
  • Clerical support
  • Medical terminology
  • File management
  • Time management
  • Problem-solving skills
  • Cash Handling
  • Scheduling and calendar management
  • Sorting and labeling
  • Filing and data archiving
  • Spreadsheet management
  • Multi-line phone proficiency
Work History
12/2010 to 05/2014 Shift Manager/Key Holder Bakers Square | Mentor, OH,
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Opened and closed store 6 days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Processed cash, credit, debit and check payments.
  • Trained and mentored new employees.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Rotated stock according to dates and protocols.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
10/2014 to 03/2019 Shift Leader Dominion Enterprises | Hamilton, OH,
  • Trained new employees and delegated daily tasks and responsibilities.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Responded to and resolved customer questions and concerns.
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Helped store management meet standards of service and quality in daily operations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Enforced company policies and regulations with employees.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Regulated pricing, inventory count and supply during shift hours.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
05/2019 to 02/2020 Account Representative Sacramento Ear Nose And Throat | Stockton, CA,
  • Processed client payments and updated accounts.
  • Contacted customers to assess satisfaction and current needs.
  • Analyzed accounts for delinquencies and other ongoing issues.
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
  • Managed over 25 accounts and product installations to increase sales volume.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Entered client details and notes into system for interdepartmental access and review.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Maintained energy and enthusiasm in fast-paced environment.
02/2020 to Current Front Office Specialist Little Spurs Pediatric Urgent Care | City, STATE,
  • Ran form copies, faxed information and made phone calls to patients, other providers and insurance companies.
  • Directed phone inquiries, answered customer questions and scheduled appointments.
  • Greeted, registered and checked in patients.
  • Determined amounts due and accepted payments.
  • Responded to inquiries from callers seeking information.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Scheduled appointments, sent reminders and updated master calendar.
  • Reviewed files, records and other documents to obtain information and respond to requests.
  • Provided forms to fill out or update and added latest information computer system.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.

  • Answered multi-line phone system and forwarded calls to appropriate individuals.
  • Received, sorted and distributed incoming mail in assigned mail boxes.
  • Composed and processed routine e-mail correspondence.
  • Sorted and distributed incoming mail and prepared outgoing mail.
  • Collected, counted and disbursed money and performed basic bookkeeping to complete banking transactions.
  • Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
  • Oversaw prompt patient check-in processes, including verifying insurance and submitting forms to nursing team.
  • Maintained transaction security by verifying payment cards against identification.
  • Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
  • Delivered clerical support by handling range of routine and special requirements.
Expected in 11/2011 High School Diploma | E.L Broady Academy, San Antonio, TX, GPA:

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