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Shift Manager/Key Holder Resume Example

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AS
SHIFT MANAGER/KEY HOLDER
Summary

Responsive team leader with strong customer service background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude. Dedicated retail professional and experienced Keyholder. Offering 20+ year demonstrated track record of success exceeding sales goals. Motivated to increase customer satisfaction and grow business revenue.

Skills
  • Merchandising
  • Inventory management
  • Results-oriented mindset
  • Decision-making
  • Quality assurance
  • Computer literate
  • Good communication skills
  • Organization
  • Clean and professional
  • Employee training
  • Team leadership experience
  • Leadership development
  • Building brand awareness
Experience
Shift Manager/Key Holder / Milestone Retirement Communities - Seatac , WA10/2019 - 05/2020
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Monitored sales performance through analysis of sales reports and comparison shopping.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Managed inventory and stock levels in coordination with purchasing and receiving department.
  • Calculated bill totals and tax amounts.
  • Organized in-store promotional events.
  • Maintained store in clean and neat manner.
  • Described merchandise and services to customers.
  • Answered questions and resolved concerns.
  • Set up visually appealing promotional displays.
  • Evaluated transactions for suspected fraud.
  • Signed for incoming shipments in manager's absence.
  • Operated cash register.
  • Responded to safety and loss prevention incidents.
  • Managed store security needs as required.
Server Trainer / Gems World Academy - Chicago , IL08/2015 - 05/2020
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Provided exceptional service to 50+ customers per day.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
  • Calculated charges, issued table checks and collected payments from customers.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Worked directly with servers for more than 4 shifts during the training process.
  • Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
  • Watched new staff for concerns such as drug use and card skimming.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
School Bus Driver / Albertville City Schools - City , STATE05/2015 - 03/2020
  • Obeyed all DOT rules and regulations in addition to local laws and stipulations.
  • Operated navigation equipment and two-way radio while remaining focused on safety and efficiency.
  • Assisted disabled passengers in boarding and exiting bus.
  • Performed all duties with personable communication and professionalism, including bus operation and passenger interaction.
  • Adhered to company determined schedules and routes to ensure timely arrivals and departures.
  • Verified all permission slips for students to ride home with friends.
  • Maintained timely adherence to schedules and safety protocols.
  • Obeyed traffic laws and follow established traffic and transportation procedures
  • Reconfigured routes to accommodate for added or removed stops on schedule.
  • Operated specialized equipment including motorized ramps and lifts.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
Education and Training
Fort Payne High School - City, StateGED
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How this resume score could be improved?

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Resume Strength
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Resume Overview

School Attended

  • Fort Payne High School

Job Titles Held:

  • Shift Manager/Key Holder
  • Server Trainer
  • School Bus Driver

Degrees

  • Fort Payne High School - City, State GED

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