Shift Manager/Key Holder Resume Example The Children's Place

SHIFT MANAGER/KEY HOLDER

Summary

Responsive team leader with strong customer service background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude. Dedicated retail professional and experienced Keyholder. Offering 20+ year demonstrated track record of success exceeding sales goals. Motivated to increase customer satisfaction and grow business revenue.

Skills

Merchandising
Inventory management
Results-oriented mindset
Decision-making
Quality assurance
Computer literate
Good communication skills

Organization
Clean and professional
Employee training
Team leadership experience
Leadership development
Building brand awareness

Experience

Shift Manager/Key Holder / The Children's Place - Guntersville, AL10/2019 - 05/2020

Addressed employee issues and conflicts to provide input, feedback and coaching.
Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Monitored sales performance through analysis of sales reports and comparison shopping.
Enhanced sales by implementing merchandising and promotional improvements.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Managed inventory and stock levels in coordination with purchasing and receiving department.
Calculated bill totals and tax amounts.
Organized in-store promotional events.
Maintained store in clean and neat manner.
Described merchandise and services to customers.
Answered questions and resolved concerns.
Set up visually appealing promotional displays.
Evaluated transactions for suspected fraud.
Signed for incoming shipments in manager's absence.
Operated cash register.
Responded to safety and loss prevention incidents.
Managed store security needs as required.

Server Trainer / Santa Fe Cattle Company - Albertville, AL08/2015 - 05/2020

Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
Provided exceptional service to 50+ customers per day.
Sought out and implemented methods to improve service and team performance to boost business sustainability.
Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
Calculated charges, issued table checks and collected payments from customers.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Worked directly with servers for more than 4 shifts during the training process.
Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
Watched new staff for concerns such as drug use and card skimming.
Controlled portion sizes and garnishing for optimal cost controls.
Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.

School Bus Driver / Albertville City Schools - Albertville, AL05/2015 - 03/2020

Obeyed all DOT rules and regulations in addition to local laws and stipulations.
Operated navigation equipment and two-way radio while remaining focused on safety and efficiency.
Assisted disabled passengers in boarding and exiting bus.
Performed all duties with personable communication and professionalism, including bus operation and passenger interaction.
Adhered to company determined schedules and routes to ensure timely arrivals and departures.
Verified all permission slips for students to ride home with friends.
Maintained timely adherence to schedules and safety protocols.
Obeyed traffic laws and follow established traffic and transportation procedures
Reconfigured routes to accommodate for added or removed stops on schedule.
Operated specialized equipment including motorized ramps and lifts.
Improved customer satisfaction by finding creative solutions to problems.
Recognized by management for providing exceptional customer service.
Demonstrated self-reliance by meeting and exceeding workflow needs.

Education and Training

Fort Payne High School - Fort Payne, ALGED

Resume Overview

Companies Worked For:

The Children's Place
Santa Fe Cattle Company
Albertville City Schools

School Attended

Fort Payne High School

Job Titles Held:

Shift Manager/Key Holder
Server Trainer
School Bus Driver

Degrees

Fort Payne High School - Fort Payne, AL GED

Shift Manager/Key Holder Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes