Shift Manager/Key Holder Resume Example
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SHIFT MANAGER/KEY HOLDER
Summary
Responsive team leader with strong customer service background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude. Dedicated retail professional and experienced Keyholder. Offering 20+ year demonstrated track record of success exceeding sales goals. Motivated to increase customer satisfaction and grow business revenue.
Skills
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Experience
Shift Manager/Key Holder / Milestone Retirement Communities - Seatac , WA10/2019 - 05/2020
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
- Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Monitored sales performance through analysis of sales reports and comparison shopping.
- Enhanced sales by implementing merchandising and promotional improvements.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Managed inventory and stock levels in coordination with purchasing and receiving department.
- Calculated bill totals and tax amounts.
- Organized in-store promotional events.
- Maintained store in clean and neat manner.
- Described merchandise and services to customers.
- Answered questions and resolved concerns.
- Set up visually appealing promotional displays.
- Evaluated transactions for suspected fraud.
- Signed for incoming shipments in manager's absence.
- Operated cash register.
- Responded to safety and loss prevention incidents.
- Managed store security needs as required.
Server Trainer / Gems World Academy - Chicago , IL08/2015 - 05/2020
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Provided exceptional service to 50+ customers per day.
- Sought out and implemented methods to improve service and team performance to boost business sustainability.
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
- Calculated charges, issued table checks and collected payments from customers.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Worked directly with servers for more than 4 shifts during the training process.
- Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
- Watched new staff for concerns such as drug use and card skimming.
- Controlled portion sizes and garnishing for optimal cost controls.
- Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
School Bus Driver / Albertville City Schools - City , STATE05/2015 - 03/2020
- Obeyed all DOT rules and regulations in addition to local laws and stipulations.
- Operated navigation equipment and two-way radio while remaining focused on safety and efficiency.
- Assisted disabled passengers in boarding and exiting bus.
- Performed all duties with personable communication and professionalism, including bus operation and passenger interaction.
- Adhered to company determined schedules and routes to ensure timely arrivals and departures.
- Verified all permission slips for students to ride home with friends.
- Maintained timely adherence to schedules and safety protocols.
- Obeyed traffic laws and follow established traffic and transportation procedures
- Reconfigured routes to accommodate for added or removed stops on schedule.
- Operated specialized equipment including motorized ramps and lifts.
- Improved customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Education and Training
Fort Payne High School - City, StateGED
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Resume Overview
School Attended
- Fort Payne High School
Job Titles Held:
- Shift Manager/Key Holder
- Server Trainer
- School Bus Driver
Degrees
- Fort Payne High School -
City,
State GED
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