Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Customer service-oriented professional with enthusiastic personality and skills in excellent customer service and [Skill]. Ready to apply experience to a General Manager in retail position with exciting organization.

  • Safe food handling
  • Order recording

  • Loss prevention
  • Customer assistance
  • Bank deposits
  • Merchandise restocking
  • Cash management
  • Issue resolution
  • Training and mentoring
  • Team leadership experience
Shift Manager/Key Holder, 08/2013 to 08/2015
7-Eleven, Inc.West Hempstead, NY,
  • Positioned skilled staff in key areas throughout shift to optimIze department productivity.
  • Generated reports to assess performance and make adjustments.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Documented receipts, employee hours and inventory movements.
  • Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Identified any areas requiring immediate improvement and rolled out Special Buy program always making the quick decisions geared towards customer satisfaction while boosting productivity.
Shift Manager/Key Holder, 06/2010 to 08/2013
SheetzCity, STATE,
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Managed inventory and stock levels in coordination with purchasing and receiving department.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Emphasized customer service excellence through ongoing training of front-line team members, increasing customer satisfaction ratings [Number]%.
  • Maintained store in clean and neat manner.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Operated cash register.
  • Signed for incoming shipments in manager's absence.
  • Recommended improvements to store procedures.
  • Responded to safety and loss prevention incidents.
  • Set up visually appealing promotional displays.
Shift Leader, 03/2002 to 04/2007
Taco BellCity, STATE,
  • Reviewed contents on food trays to check receiving complete order.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Mastered point-of-service (POS) computer system for automated order taking.
  • Monitored [Type] product availability in store, on shelves and in orders to accurately answer customer questions.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Counted product stock to maintain inventory records.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Resolved issues with cash registers, card scanners and printers.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Education and Training
GED: , Expected in
Girard High School - Girard, PA
  • Completed coursework in Basics of Accounting I, during my freshman year as well AS completed Accounting II during my Sophomore year.
: Accounting And Business Administration, Expected in
Thiel College - Greenville, PA

Serve Safe Certified. Certified two seperate occasions during my time as a manager with Sheetz.

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School Attended

  • Girard High School
  • Thiel College

Job Titles Held:

  • Shift Manager/Key Holder
  • Shift Manager/Key Holder
  • Shift Leader


  • GED
  • Some College (No Degree)

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