Customer service-oriented professional with enthusiastic personality and skills in excellent customer service and [Skill]. Ready to apply experience to a General Manager in retail position with exciting organization.
Skills
Safe food handling
Order recording
Loss prevention
Customer assistance
Bank deposits
Merchandise restocking
Cash management
Issue resolution
Training and mentoring
Team leadership experience
Experience
Shift Manager/Key Holder, 08/2013 to 08/2015 7-Eleven, Inc. – West Hempstead, NY,
Positioned skilled staff in key areas throughout shift to optimIze department productivity.
Generated reports to assess performance and make adjustments.
Managed schedules, accepted time off requests and found coverage for shifts.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Documented receipts, employee hours and inventory movements.
Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Identified any areas requiring immediate improvement and rolled out Special Buy program always making the quick decisions geared towards customer satisfaction while boosting productivity.
Shift Manager/Key Holder, 06/2010 to 08/2013 Sheetz – City, STATE,
Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Managed inventory and stock levels in coordination with purchasing and receiving department.
Addressed employee issues and conflicts to provide input, feedback and coaching.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Emphasized customer service excellence through ongoing training of front-line team members, increasing customer satisfaction ratings [Number]%.
Maintained store in clean and neat manner.
Delegated tasks appropriate to individual employees to provide development opportunities.
Operated cash register.
Signed for incoming shipments in manager's absence.
Recommended improvements to store procedures.
Responded to safety and loss prevention incidents.
Set up visually appealing promotional displays.
Shift Leader, 03/2002 to 04/2007 Taco Bell – City, STATE,
Reviewed contents on food trays to check receiving complete order.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Completed opening, closing and shift change tasks to promote store efficiency.
Kept customer and food preparation areas clean and well-organized for maximum efficiency.
Mastered point-of-service (POS) computer system for automated order taking.
Monitored [Type] product availability in store, on shelves and in orders to accurately answer customer questions.
Trained new team members in cash register operation, stock procedures and customer service.
Counted product stock to maintain inventory records.
Assisted customers to find appropriate products, answered product questions and provided product solutions.
Resolved issues with cash registers, card scanners and printers.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Education and Training
GED: , Expected in Girard High School - Girard, PA GPA:
Completed coursework in Basics of Accounting I, during my freshman year as well AS completed Accounting II during my Sophomore year.
: Accounting And Business Administration, Expected in Thiel College - Greenville, PA GPA:
Certifications
Serve Safe Certified. Certified two seperate occasions during my time as a manager with Sheetz.
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