Proactive shift leader with work history overseeing accurate and efficient performance of daily tasks. Motivated team leader with experience safely operating equipment and enforcing company policies. Focused with attention to detail, exemplary communication and exceptional mechanical abilities.
Skills
Shift coverage
Team leadership, training and development
Staff development and leadership
Experience in leadership roles
Point of Sale (POS) system operations
Safe food handling
Price memorization
Table Bussing
Dish preparation
Food safety understanding
Menu knowledge
Good driving record
Customer service
Organization
Planning and coordination
Team building
Communications
Experience
Shift Leader , 11/2018 - Current Oberweis Dairy – Mokena, IL,
Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
Developed long-term relationships with clients and bonded with animals through regular contact.
Monitored animals during group play sessions, checking for signs of aggressive or fearful behavior and to prevent biting among dogs.
Developed and executed individual training plans for clients and dogs using positive training methods.
Evaluated animals and discussed suitability with owners based on factors such as temperament and age.
Protected animal health and wellbeing by keeping all areas clean, organized and free of hazards.
Positioned skilled staff in key areas throughout shift to optimIze department productivity.
Documented production levels, materials used and special incidents to keep management informed of daily activities.
Increased customer base and market share by promoting product through diverse channels.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Kept areas clean, neat and inspection-ready at all times to comply wiith product guidelines.
Enforced compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
Delegated tasks to employees and monitored activities and task completion.
Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Store Associate, 09/2018 - 01/2019 Dash In – Glen Echo, MD,
Answered questions about current promotions and resolved issues according to store policies.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Bagged, wrapped and packaged purchases according to customer needs.
Offered coupons and special deals to increase quantity of customer spending [Number]%.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Engaged shoppers, providing assistance and information on merchandise and product features.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Managed cash register operations using POS system, including processing sales and returns.
Store Associate/Delivery Driver, 10/2017 - 07/2018 Panera Bread – City, STATE,
Picked up meals from local restaurants and dropped off at residential and business customer locations.
Documented time of delivery to record completion of order.
Collected tips from customers through hands-free electronic methods.
Carried food in insulated bags to maintain hot or cold temperature.
Inspected and maintained vehicle supplies and equipment such as gas, oil, water, tires, lights, and brakes to ensure vehicles remain in proper working condition
Contacted customers prior to delivery to coordinate delivery times.
Presented customers with bills and receipts and collected $[Amount] worth of payments for goods delivered.
Managed cash register operations using POS system, including processing sales and returns.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Obtained receipts or signatures for delivered goods, collecting payment for services when required.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Education and Training
: , Expected in - St. Petersburg College - Tarpon Springs, FL GPA:
High School Diploma: , Expected in 05/2017 - Homeschooled - Tampa, FL GPA:
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