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Shift Leader Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Complete efficient and well-organized stock replenishment with appealing displays to drive sales. Smoothly locate and palletize desired stock to support timely floor stocking. Driven and team-oriented with good sense of business and customer needs. Focused Stocker considered a team player and reliable employee. Customer service-oriented and committed to quality assurance. Pursuing a role where hard work and dedication will be highly valued. Quality-driven assistant manager offering strong background providing proper management and placement of products in alignment with planograms. Strong and capable of heavy lifting, stooping, bending and climbing ladders to facilitate storage and presentation of products across diverse platforms. Accomplished Assistant Store Manager with 1 years of managerial experience in retail setting. Areas of expertise include sales, recruiting and people management. Friendly and enthusiastic Retail Sales Associate. Highly successful at upselling and promoting new products. Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments. Responsible and mature assistant manager thriving in fast-paced environments. Caplet of working as part of a team to achieve sales goals. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude. Talented Sales Associate effective at multi-tasking and maintaining friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals.

Skills
  • Product restocking
  • Stocking and replenishing
  • Safety processes and procedures
  • Merchandising expertise
  • Product and service
  • Performance improvement
  • Money handling
  • Customer relationships
  • Exceptional time management skills
  • Customer-oriented
  • Stocking
  • Stock management
  • Shipping and receiving
  • Warehousing functions
  • Retail materials management
  • Recordkeeping strengths
Work History
04/2016 to 03/2017 Shift Leader Moe's Southwest Grill | Prattville, AL,
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Assigned daily employee tasks and monitored activity and completion.
  • Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Trained new employees and delegated daily tasks and responsibilities.
02/2019 to Current Stocker Marriott International | Portland, OR,
  • Alternated goods in inventory by observing “first in, first out” approach to keep shelves organized and properly stocked.
  • Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion.
  • Changed sales floor signs to show current pricing and support product promotions.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price or inventory control numbers.
  • Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Maintained accurate inventory records to provide data for use in audits and completion of order requests
  • Unloaded arriving product stock and moved to store display areas.
  • Maintained neat, orderly and safe work space.
  • Removed all debris and packaging from boxes and separated for recycling or disposal.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Operated RF scanners to track merchandise and verify contents of containers.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
  • Ensured that shelves were fully stocked at all times.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Performed inventory control, such as counting and stocking merchandise.
  • Volunteered to assist Manager with change over projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Checked packages and merchandise for damage and quickly notified vendors to request replacements.
  • Greeted customers and directed to requested products.
08/2017 to Current Assistant Manager The Cato Corporation | West Columbia, SC,
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Coached team on effective upselling and cross-selling methods.
  • Monitored employee performance and developed improvement plans.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Assessed workloads to meet seasonal fluctuation needs.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
09/2020 to Current Operations Manager Cort Business Services | Chesapeake, VA,
  • Devised processes to boost long-term business success and increase profit levels.
  • Spearheaded department training for appraisals of new components.
  • Advanced productivity KPIs by leading trainings on procedures and safety practices.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Investigated and resolved departmental non-conformances.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Reviewed shift reports to understand current numbers and trends.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Expected in 06/2018 High School Diploma | David W. Butler High School, Matthews, NC GPA:
Accomplishments

Was promoted to the youngest assistant manager at Party City.

  • Resolved product issue through consumer testing.

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92Good

Resume Strength

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  • Personalization
  • Strong Summary
  • Target Job
  • Typos
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Resume Overview

School Attended
  • David W. Butler High School
Job Titles Held:
  • Shift Leader
  • Stocker
  • Assistant Manager
  • Operations Manager
Degrees
  • High School Diploma

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