I am a motivated, engaged, hard working, and detail orientated person looking for the opportunity to practice my proven skill set. I am a customer service expert with years of experience and will be an asset to any team I join.
As part of my work experience, I have demonstrated skills in improving store operations, increasing sales, and reducing costs and shrink.
Responsible for opening and closing procedures, which includes but not limited to balancing the safe, creating cash bank deposits, and managing and monitoring the cash handling on all registers of all employees. As Shift Lead I managed a crew of 12 people and was in charge of delegation and completion of the daily task list. Merchandising, product displays, vendor receiving, customer service, managing customer complaints, and leading my team with a positive attitude was some of the daily responsibilities. I pride myself on my customer service skills and always deliver an excellent customer service experience.
Oversaw and maintained over a half a million dollars worth of physical inventory. Worked multiple reports daily to achieve inventory on hand accuracy, increase sales and decrease shrink. Held accountable for all pricing including daily price changes, price discrepancies and accurate sale prices on the sales floor. Processed vendor receipts and credits for payment, managed and executed department planograms, edited and managed advertised/seasonal orders.
Maintained the Cosmetic Department including inventory, pricing, and delegating tasks to three peers. Maintained knowledge of current beauty and fashion products, looks, and tips. Providing an extra-ordinary customer service experience by recommending product and helping customers select merchandise based on their needs. Was in charge of overall inventory and planograms throughout the beauty department. During my time in this position I always maintained a top five ranking in my district for department sales and was also recognized multiple times with customer service awards.
Operated the cash register to process cash, check, and credit card transactions. Responsible for answering the phone and transferring the customer to the correct department. Replenished floor stock and processed shipments to ensure product availability for customers. Guided customers throughout the store to help them find what they needed.
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