shift lead manager resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Motivated and seasoned Shift Lead Manager who is successful in running operations, money handling, and food service logistics. Proven skills in aiding and directing strong teams to achieve challenging objectives. Deep understanding of food industry practices as well as effective customer service skills.

  • Customer service
  • Bank deposits
  • Training and mentoring
  • Operations monitoring
  • Guest service
  • Team Supervision
  • Computer skills
  • Menu memorization
  • Table Bussing
  • Safe food handling
  • Cleaning and sanitization
  • Inventory restocking
  • Working collaboratively
  • Cash management
Shift Lead Manager, 12/2018 to Current
Pitney BowesMadison, WI,
  • Coordinated shift-based inventory receiving, auditing and restocking.
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Coordinated maintenance on physical condition of workplace and equipment, routinely assessing each for needed repairs, updates or replacements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Operated cash register, collected payments and provided accurate change.
  • Supported store manager with recruiting and interviewing new workers.
  • Completed opening and closing duties to facilitate business operations.
Server, 07/2020 to 11/2020
North American BreweriesLouisville, KY,
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Cleared table and bussed dishes to allow for quick setups.
  • Stocked server areas with supplies before, during and after shifts.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Relayed orders and special requests to cooks.
  • Answered and relayed over the phone orders.
Senior Community Services Leader, 6/18/17 to 9/27/21
The School District Of South Orange And MaplewoodMaplewood, NJ,
  • Planned both long and short-range activities in accordance with curriculum objectives, developmentally appropriate practices and program philosophy.
  • Engaged with participants to encourage involvement in different recreational activities.
  • Supervised groups of 10+ children between ages of 5 and 14 in outdoor activities, including swimming, baseball and kickball.
  • Maintained facilities, grounds and equipment to ensure community safety and attract attention.
  • Oversaw event logistics, venue scheduling and accommodations.
  • Distributed information such as informational pamphlets and legislative contact information.
  • Installed, adjusted, dismantled, reassembled and removed parts and equipment such as tables, chairs, canopies and stages.
Clerical Aide, 7/8/20 to 9/27/21
City Of PlacentiaCity, STATE,
  • Maintained office safety by screening visitors, directing guests and performing COVID safety precautions.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
  • Generated computer graphics and page-layout software, graphic elements and photography.
  • Used Canva to create images and layouts.
  • Produced projects for advertising and informational purposes.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
  • Secured items and packages for transport to alleviate damage.
  • Resolved customer complaints immediately.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
Education and Training
High School Diploma: , Expected in 05/2019 to Foothill High School - Tustin, CA
Associate of Science: Biology, Expected in 05/2022 to Santiago Canyon College - Orange, CA
  • Consistently maintained high customer satisfaction ratings.
  • Promoted to Shift Lead Manager due to strong work ethic and natural leadership skills that achieved a smooth transition and respected new title.
  • Special recognition as Clerical Aide for outstanding performance and team/community contributions.
  • Received praising feedback from all supervisors on exceeding expectations, resulting in more responsibilities and a greater workload.
  • First Aid Certified
  • Food Handlers Card

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Resume Overview

School Attended

  • Foothill High School
  • Santiago Canyon College

Job Titles Held:

  • Shift Lead Manager
  • Server
  • Senior Community Services Leader
  • Clerical Aide


  • High School Diploma
  • Associate of Science

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