Shelter Supervisor Resume Example The Washington Animal Rescue League

SHELTER SUPERVISOR

Summary

OBJECTIVE: To obtain a position in management who specializes in quality service, customer retention, productivity and team management.

Highlights

Accomplishments

People Management:

Financial Management:

Leadership

Experience

Shelter Supervisor
September 2007 to July 2013The Washington Animal Rescue League

To maintain a friendly, clean, safe and environment for the animals, staff, and visitors.
Supervise a shelter staff of 8-10 people, do weekly staff schedule, work staff shifts when they are on vacation, conduct dog/dog, dog/cat interactions for potential adopters, conduct interviews with potential adopters to see if they are a good fit for their potential pet.
Implement new policies and procedures, order cleaning supplies for the shelter and hospital, place shelter food orders, conduct quarterly shelter staff meetings, maintain a fun work environment by keeping up staff morale monitor animal health, well-being and behavior.
Interview potential new employees, discipline or terminate employees.
Make certain the staff and I always displayed great customer service at all times.
Completed a six month internship in animal behavior and training.

Hotel Supervisor
March 2006 to April 2007Petsmart/Petshotel － Bethesda, Md

Managed team of 15 of customer professionals.
Served as mentor to junior team members.
Recruited, hired and trained new employees for front desk and hotel staff.
Optimized the overall customer experience by implementing quality customer service
Resolved guest complaints.
Created repeat business by developing long-term relationships with regular customers.
Accountable for all staff development, budgeting and supply ordering.

Assistant Manager
May 1999 to March 2006Guest Services Incorporated － Washington, DC

Scheduled and directed staff in daily work assignments to maximize productivity.
Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
Developed and maintained exceptional customer service standards.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Carefully prepared weekly payroll to keep up with projected revenue for the week.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Managed accounts payable, accounts receivable and payroll.

Customer Service Manager
March 1998 to May 1999Filenes Basement

Supervise of 15 people, train new cashiers, maintain the customer holds, handle customer complaints, implement return policies, responsible for employee scheduling, oversee daily merchandise check in from the warehouse.

Education

Massage Therapy, 2006TEEST College of Technology － Beltsville, MD

3.9 GPA, Coursework in Communications and Psychology, Coursework in Kinesiology, Business Management, Physiology,

Resume Overview

Companies Worked For:

School Attended

Job Titles Held:

Degrees