Filed and addressed employee complaints in accordance with company policies and government regulations.
Scheduler09/2012 to 12/2012 Technicolor
Receive purchase orders (via email, phone, fax and mail) from assigned clients, create a work orders and route to the scheduling department for processing.
Communicate via email and phone to assigned clients (Wal-Mart, Target, Costco, GameStop) regarding updates on purchased orders relating to add-ons, deletion and backorder of product.
Schedule truck drivers for pick-up and delivery.
Manually generate payment invoices to assigned clients upon receipt of delivered product.
Cancel and backorder product on already placed orders and send revised commercial invoices via email to assigned clients.
Keep a log of orders that were packaged and processed for delivery and orders delivered to respective clients.
Check-in and upload orders, on the companies shared drive that were delivered during my shift.
Technicolor Ordered inventory for distribution Schedule pick up and delivers Closed out daily inventory Government Programs Call Center.
Customer Service10/2002 to 02/2012 Health Alliance Plan – Detroit,
Provided education and direction to prospective and existing member on a group and individualized basis for all Medicare product offerings via telephone, mail or in person Daily call intake of 80 + calls while maintaining 90% availability and 97% audit results Interacted with support departments in a professional manner to ensure member needs are met Attend training and development sessions or continuing education opportunities offer by the department and maintain enhanced skill levels and performances Ensured and maintain compliance of all departments and corporate standards, policies and procedures Recommend process and improvements based on observations and trends identified while interacting with internal and external customers Perform other related duties as assigned On the job mentor for new hires and seasonal employees tivate to launch comment card.
High School Diploma: 1987Lincoln High
WI Lincoln, High Kenosha, Wis.
billing, Call Center, clients, delivery, direction, drivers, email, fax, Government, inventory, mentor, mail, MS Office, 97, MS Outlook, ons, pick, policies, coding, scheduling, Supervision, telephone, phone