A Qualified IT Professional with 7+ years of experience with more than 5 years of experience in ServiceNow Development, Implementation, and Administration.
Experience in designing, developing, customizing & administering ITSM suite of applications.
Management of large release, latest was New York.
Experience in Installation and Configuration of different modules of ServiceNow.
Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems, and project life cycle processes.
Extensive experience in activities related to Configuration like Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Process.
Involved in Data Integration and Migration with the existing Legacy systems using data loader.
Experience in working with Workflows, Import Sets, and Update Sets.
Good knowledge of CMDB and Asset Management Services: Business Services and Configuration item relationships.
Understanding of IT service management (ITSM) and the ITIL business process. Maintain service level agreement (SLA) and monitor an SLA workflow.
Performed code migration using Update Sets. Used Web Services, Email Integration to integrate applications and data sources.
Experience in Service Management and Service Delivery Process. (ITIL Framework).
Proven experience on Incident, Problem, Change, Service Catalog requests, Reports,and Web Service Integration along with MID Server.
Experience in ITIL, ITSM V3 processes, Web services, Business Rules, Client Scripts, Workflows, Web Protocols, and Service Catalogs in ServiceNow.
Experience in migrating between various environments in ServiceNow using Update Sets.
Experience in creating, monitoring, modifying, and publishing service catalog workflows with approvals.
Loads manipulate and maintain data between ServiceNow and other systems.
Executed multiple implementation projects on ServiceNow Non-ITSM modules (CSM, SecOps, GRC)
Configuration Development and development of Requirement Integration components (SSO, LDAP).
Collaborated with team members in developing and maintenance of CSM solutions.
Create an access control rule (ACL). Use of scripting tools and ServiceNow functionality to create scripts to automate routine tasks being done in ServiceNow.
Familiar with ServiceNow Content Management System (CMS).
Experience in developing and have worked on applications in Java and J2EE technologies.
Experience in web-based and application development using Java Beans, Servlets, JSP, XML, Web Services.
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