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servicenow administrator developer resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Qualified IT Professional with 5 years of experience including 2 years of experience as a ServiceNow Analyst. A passionate, articulate, goal-oriented and dynamic professional with successful background in ServiceNow . Posses Excellent analytical skills with proficiency in debugging and problem solving. Right now, looking for an opportunity to develop career within a successful and progressive business

Skills
  • Requirement Gathering
  • Translate Business requirements
  • ITSM Processes
  • Configuration Management
  • Automated Test Framework
  • Readiness to demonstrate proactive attitude
  • Exceptional customer-facing skills
  • Stakeholder Management
Certifications
  • Certified ServiceNow System Administrator
  • Certified in ITIL Foundations
Education and Training
Anna University India , Expected in Bachelor of Engineering Technology : Information Technology - GPA :
Experience
Alteryx Inc. - ServiceNow Administrator/Developer
Saint Louis, , AB 01/2022 - Current
  • Experienced Developing ServiceNow applications from Business requirements and Technical design documents.
  • In-depth knowledge of technical implementation of Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, Reporting, Discovery and Integrations.
  • Core competency areas include IT Service Management using ServiceNow Tool.
  • Expertise on creation of workflows for Service Catalog items in ServiceNow.
  • Functional knowledge and implementation experience of ITSM frameworks.
  • Managed intake and requirements gathering for corporate wide ServiceNow instance.
  • Understanding of IT service management (ITSM) and ITIL business process.
  • Maintained and created Service level agreement (SLA) and monitored SLA Workflow.
  • Built ServiceNow forms from scratch along with advance customizations at level of UI Macros/UI pages as per complex requirements.
  • Created Business Rules using Glide Record operations
  • Monitored external system integrations and perform manual exports and imports as needed to support integrations
  • Created Catalog client scripts and UI policies to make client side changes.
  • Created UI pages to use them in Catalog items, Implemented using UI scripts.
  • Created 1 Knowledge articles to document steps in creating catalog items.
  • Have knowledge of HR Service Delivery Module .
Asrc Federal Holding Company - ServiceNow Developer/Administrator
Fort Leonard Wood, , Chennai, India 11/2015 - 11/2017
  • Responsibilities: Involved in analysis of end user requirements and Business rules based on given documentation and worked closely with tech leads and Business analysts in understanding current ServiceNow system.
  • Administered health and usage of ServiceNow and its applications
  • Developed user portal and UI pages as per business requirements.
  • Created customized record producers and service catalogs as per user customizations.
  • Developed new data imports and transforms
  • Created Workflows for Service catalogs, along with standard Workflow templates, which can be reused.
  • Designed and implemented new functionality using UI Policies and Data Policy.
  • Fixed and developed defects and enhancements including Technical Design Documentation.
  • Handled configuration and issue/incident resolutions including workflows, forms, lists, business rules, UI components in accordance with ITIL best practices
  • Worked with business analyst to create and modify Service Catalogs and Request Workflow Designs.
  • Created and Maintained foundation data - User Accounts, Approvers, Support Groups.
  • Responsible for creating various workflows for Incident Management, Change Management, Service Requests and SLA's.
  • Has been part of end user self-service portal management.
  • Configured end to end process for Knowledge management .
  • Participated in reviews of defects and new enhancements
  • Worked on creating users, roles, groups and load data to service-now objects using import sets on daily, weekly, monthly and on request basis.
  • Responsible for creating homepages including basic reporting, gauge configuration and dash board presentation.
  • Involved in running daily and weekly jobs to push data into application using Import Sets and Transform Maps.
  • Generating weekly reports and metrics for IT management.
  • Created many standard workflows which are being re-used and propagated.
  • Documented business processes, functional requirements Conduct information flow analysis, process modeling within and across multiple business streams.
  • Configured and maintained SLAs, catalog items and their associated workflows ,Maintained integrity of service-now tool across production and non-production environments.
  • Provided training on service-now process, operations and capability to all required teams.
  • Coordinated application and platform upgrades with servicenow vendor.
  • Maintained and developed systems integrations and process automation such as CMDB Discovery, LDAP.
Sas Institute - SAS Administrator
Heidelberg, , TamilNadu , India 03/2012 - 10/2015
  • Able to engage and drive priority issues with client stake holders which are time sensitive
  • Responded to and resolved tickets on technical issues related to SAS Platform within defined SLAs
  • Thorough knowledge of SAS Server administration (SAS Server, user, License management) along SAS development background (Base SAS, SAS EG)
  • Experienced in installation, configuration, patching, backup and recovery of SAS software
  • Experienced with reading through SAS logs to work through problems finding root causes and rectifying

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Resume Overview

School Attended

  • Anna University

Job Titles Held:

  • ServiceNow Administrator/Developer
  • ServiceNow Developer/Administrator
  • SAS Administrator

Degrees

  • Bachelor of Engineering Technology

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