I am a retired law Enforcement officer with over twenty- five years with dealing with the public. I have some office experience from when I was a supervisor in the Warrants Division at the Sheriff's Office. I am looking to start another career to supplement my retirement. I am interested in a career in Customer Service. My law enforcement background has provided me with
experience with dealing with people in all types of situations and environments. I am willing to learn and I am a dedicated worker.
Successful Service Writer with 1 years of success in automotive work assisting with business operations. Gifted in developing relationships with vendors and insurance agencies to provide accurate cost estimates and delivery dates to customers. Skilled in receiving customer approvals and submitting warranty claims prior to service.
Manage diverse customer needs in work settings by analyzing problems, coordinating schedules and completing accurate paperwork. Focused on serving as many as 50 customers per day with speedy, knowledgeable support. Excellent interpersonal, communication and multitasking abilities.
Outgoing Service Writer talented in allocating automotive service jobs to technicians. Customer-focused and practiced in handling insurance and warranty claims, as well as negotiating vendor pricing. Diligent in understanding customers' expectations and service department functions allowing quick and effective solutions to problems.
- Background in law enforcement
- Investigative procedures
- Weapons training
- Status reports maintenance
- Client communication
- Schedules coordination
- Cost estimates
- Communicating with clients
- Conflict resolution
- Stockroom procedures
- Customer relations
- Inventory control
- Conflict mediation
- Store maintenance
- Organizational strengths
- High-energy attitude
- Customer service
Lubbock, TX, 03/2019 - Current
- Conferred with customers to understand service needs and write up accurate orders.
- Presented accurate estimates to inform customers of all service charges and expectations.
- Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
- Discussed options with customers, helping each make optimal choices for individual needs.
- Prepared, completed and processed customer account forms and database changes.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Promoted add-on services to increase department revenue, increasing bills 5% on average.
- Consulted with customers regarding vehicle needs, addressing all concerns.
- Scheduled and coordinated work for more than 20 customers each day in fast-paced work setting.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
- Assisted 10 customers per hour, greeting with upbeat attitude and friendliness.
- Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
- Replenished shelves to maintain adequate merchandise levels.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Capitalized on opportunities to enhance customer experiences and bring in repeat business.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
Redlands, CA, 04/2018 - 03/2019
- Enforced traffic and parking regulations.
- Responded to crimes in progress, initiating actions such as interrogation of suspects or medical aid for victims.
- Communicated with supervisors regarding any issues that occurred while on duty.
- Enforced all building rules and regulations in government facilities.
- Immediately reported fires, accidents and other safety hazards.
- Patrolled the premises regularly to ensure safety of employees and visitors.
- Maintained order, responded to emergencies and enforced federal and local laws.
- Checked and secured building entrances.
- Patrolled buildings, facilities and perimeter areas to prevent damage to property.
City, STATE, 02/1994 - 04/2018
- Worked in the Warrants Division as a Supervisor over other officers.
- Served warrants for all types of offenses.
- Obtained fraudulent check warrants.
- Prosecuted fraudulent check cases in court.
- Served Civil Process Papers.
- Assisted in serving court orders for Probate Court.
- Assisted in the office duties in the division such as answering phone calls, filing paperwork, sending paperwork to other agencies and faxing and e-mailing information to other agencies and to the various courts.
- Assisted road officers with calls.
- Worked as a road officer for nine years before working in the Warrants Division.
I attend Pointe North Church in Moncks Corner and have attended church there since 2006. I served on the security team there and helped teach a church small group with my husband.
I am a parent volunteer with the Timberland High School marching band. I have assisted with various fundraisers for the band such as candy sales, car washes and food preparation sales.
I received an award of Female Officer of the Year during the early part of my law enforcement career.
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Resume Overview
School Attended
- South Carolina Criminal Justice Academy
- Macedonia High School
Job Titles Held:
- Service Writer
- Public Safety Officer
- Deputy Sheriff / Sergeant
Degrees
- Law Enforcement Level 1 Certification
- High School Diploma
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