Attentive individual with exceptional background spent in Service Industry. Engaging demeanor with ability to plan ahead and always stay organized. Reliable individual trained to be a Service Trainer with mentoring and coaching skills. Experienced working for a finance organization. Flexible and poised promoting a strong desire to resolve issues and provide great service.
Skills
Call Center Reception
Underwriter/Processor
Managerial Experience
Customer Service
Filing/Fax/Data Entry
Medical Terminology
Microsoft Office Exp
Personnel Leadership
Multi-Line Telephones
10yrs Sales Exp
Insurance Records
Sales Associate
Database Management
Communication Skills
10-Key Data Entry
Event Planning
10-Key, Insurance, Scripts
Accounting, Inventory, Strategy
Administrative, Leadership, Strategic
Banking, Team lead, Tax
Benefits, Teambuilding, Telephone
Budgets, Listening, Underwriter
Business management, Managerial, Written
Call Center, Management skills
Closing, Marketing
Communication Skills, Medical Terminology
Oral, Meetings
Clients, Microsoft Office
Customer satisfaction, Multi-Line Telephones
Customer Service, Networking
Data Entry, Next
Database Management, Personnel
Detail-oriented, Presentations
Event Planning, Processes
Fast, Quality
Fax, Reception
Filing, Retail sales
Finance, Sales
Financial, San
Financial planning, Seminars
Customer service optimization
Service desk team management
Patient-focused quality service
Service and supply support
Customer focused-service
Foodservice staff management
Service level agreements
Service agreement information
Resident service plans
Complete repair services
Customer service experience
Emergency room services
IP Services
High-quality customer service
Customer service oriented
Drinks service
Public service
Service support
Call center customer service
Housekeeping services
Product and service expertise
Quality service
Onsite and remote services
In-service education planning
Personable service
Food service efficiency
Texturizing services specialist
Adherence to high customer service standards
Wine service
Service coordination
Customer service awareness
Family planning services education
Digital banking products and services
Customer service specialist
Excellent customer service skills
Quality of service and data routing
Waxing service provider
Guest services expertise
Loss prevention trainer
Health, hotel and food service regulations
Service operations oversight
Patient care services coordination
Patient assistance and service
Service vehicle maintenance
Understanding of payroll services
Food service
Superior nursing services
Culturally sensitive service provider
Excellent customer service
Customer Service and Communication Skills
Customer service support
Service termination and activation
Field technical services
Foodservice experience
B2B Service
Diagnostic imaging services
Customer service and care
Professional Services Strategic Sourcing
Work History
10/2012 to Current
Service Trainer / BartenderBanner Bank – Red Bluff, CA,
Provide exceptional service to staff and customers.
Responsible for ensuring that guest needs and visit expectations are met.
Always guarantee smooth operations in the fast-paced environment of the restaurant with the goal of positive guest experience with every encounter.
Key Contributions.
Develop marketing campaigns to increase organization contest to boost sales.
Promote guest satisfaction for steady repeat business.
Developed, trained and maintain exceptional customer service standards.
Exhibited thorough knowledge foods, beverage, training duties, service techniques, and guest interaction.
Oversaw stocking and inventory of product.
Managed closing duties and reconciliation of the cash drawer.
Collaborated sales strategy with management and other co-workers at monthly staff meetings.
12/2017 to 04/2019
Agent / AdvisorNew York Life Insurance Company – City, STATE,
Ensured high levels of customer satisfaction by being knowledgeable on all products offered and teaming up with co-workers to provide excellent sales service
Delivered sales, outstanding customer experience, and operational expectations
Maintained personal and productivity goals
Learned and share the expertise of products and trends to fit customer's needs
Maintained awareness of all product knowledge, and current or upcoming product/trends
Key Contributions
Advisor providing retirement planning, investment advice, estate planning, tax strategies, and support for highly successful practice
Coordinated portfolio reviews with clients to regularly evaluate an investment's performance toward achieving documented long-term financial goals
Presented investment and financial planning seminars to clients and prospective clients
Expand insurance coverage into multiple markets across the state and country through community outreach programs and volunteer programs
Planning networking, social and teambuilding events for the program
Contact potential clients by telephone to secure appointments
Prepare and deliver presentations to large groups and company employees for group health plans
Work with agents to optimize sales scripts and utilize multiple techniques to target individuals
Assist families with preparing home and personal budgets and utilize information to show the benefits of life insurance
Review policy applications for error and omissions then work with insurance underwriters to facilitate the completion of the process
Work with clients to fill out and file insurance claims ensuring that clients get rapid approval, maintaining superb customer service
06/2016 to 12/2017
Business BankerJPMorgan Chase – City, STATE,
Increase customer service and retail sales to the next level by asking great questions of customers, listening to their needs, and making the best recommendations.
Exceeds customer's service goals and new standards.
Promote and support co-workers by congratulating and encouraging continued growth.
Work closely with team lead on following standard operations of the firm.
Keeping the firm organized, clean and operating with efficiencies.
Key Contributions:.
Engaged customers to gain an understanding of customer needs and identify cross-sell opportunities that increased the company's profitability.
Accurately analysed customer financial information and recommended products to best serve customer and company's needs.
Achieved employee of the month Top Banker award in 2017.
Developed professional relationships with clients for various business banking processes.
Interface with business management, operations, and risk managers to develop a wide range of metrics focused on measuring efficiency, service, and control.
Recognized consistently with Spotlight Awards from peers and managers to highlight dedication and performance.
Analysed individual and business clients to enhance customer relationship and meet individual needs.
Education
Expected in 2017
: Liberal Arts Associates San Antonio Community College - , GPA: Texas A&M San Antonio University Present
Accounting
Certificate of completion Present
Life, variable life, and health license
Expected in 2004
Diploma: Booker T Washington High School - , GPA:
Additional Information
A self-directed and detail-oriented Sales and Finance Professional with experience within all aspects of database management, sales, customer service, and support. Recognized as a performer, able to manage multiple responsibilities simultaneously, proactively resolve issues, and consistently meet and exceed established goals and objectives. Accustomed to working in fast-paced, high-volume, and time-sensitive conditions. Ability to combine time/resource-management skills and implement strategic administrative and operations initiatives to enhance productivity, quality, service, and bottom-line performance. Strong written, oral, and technical aptitude.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
