Service Techncian Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Detail-oriented Service Tech with proven history of testing and evaluating laser equipment to offer expedient resolutions. Frequently commended for completing service calls quickly and maintaining accuracy in documentation. Committed to providing superior service and customer communication. Dynamic Service Technician eagerly pursuing a hotline role in which to apply preventive maintenance expertise and a solid background of addressing emergent service issues. Aiming to leverage 20+ years of industry experience to add an invaluable new facet to the Bystronic team.

  • Power tool proficiency
  • Electronic communication systems component repair
  • Mechanical aptitude
  • Customer Relationship Management
  • Diagnostics skill
  • Testing and evaluation
  • Safety and compliance
  • Blueprints and schematics
  • Troubleshooting ability
  • Byacademy trainer
  • Extensive hydraulics, pneumatics knowledge
St. Martin Senior High School Queens NY, Expected in High School Diploma : - GPA :
United States Army Signal Corp FT Gordon GA, Expected in 08/1997 Satellite Systems : - GPA :
Work History
Lithia Motors - Service Techncian
Oregon City, OR, 09/2008 - Current
  • Evaluated systems according to predetermined checklist and noted issues.
  • Documented all changes and actions in computer-based tracking system.
  • Trained customer employees and managers on machine use and maintenance.
  • Developed detailed maintenance schedules for Laser equipment to maximize equipment lifetimes.
  • Accurately and efficiently installed equipment, including Press Brake and Robot.
Matthews International - Radio Telephone systems trainer
West Mifflin, PA, 05/2000 - 06/2015
  • Implemented business and technical client training on new systems and supervised software integration on client's website.
  • Provided subject matter expertise on all company offerings.
  • Created unique materials to support training programs.
  • Delivered robust training courses via variety of methods, including classroom and e-learning programs.
  • Developed new and improved training programs to fit underserved areas.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Designed and implemented system security and data assurance.
  • Oversaw development and maintenance of organization computer systems and intranet.
  • Worked closely with troops, internal staff and other TOC to determine planning, implementation and integration of system-oriented projects.
  • Installed, configured, tested and maintained operating systems, application software and system management tools.
  • Managed use of various types of databases and configured, installed and upgraded new ones.
  • Built and maintained network infrastructure consisting of Windows, Linux and virtual products.
  • Resolved issues related to operational components for LAN, WAN and voice systems.
Bystronic Inc. - Senior Field Service Technician
City, STATE, 03/1998 - 09/2008
  • Diagnosed errors and determined proper solutions.
  • Properly completed work reports for each field visit.
  • Performed annual service visits and completed preventative maintenance on all systems.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Reviewed all aspects of job upon completion to alleviate equipment failure and prevent callbacks.
  • Translated main cable and equipment location blueprints to technicians while declaring system outages and rerouting staff for timely service completion.
  • Provided exemplary customer service on each field visit according to Bystronic's guidelines.
  • Operated all hand tools and power equipment according to company safety procedures.
  • Managed all on-site and off-site installation, repair, maintenance and test tasks.
  • Trained and supported new hires resulting in better understanding of process flow and safety procedures.
United States Army - Satellite Communications System Operator Repairman
City, STATE, 01/1996 - 01/1998
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Researched and recommended network and data communications hardware and software.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
  • Coordinated installation of new users and relocations of existing users.
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Read blueprints and schematics to correctly place equipment.
  • Installed and configured new devices and system components.
  • Led projects and analyzed data to identify opportunities for improvement.

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Resume Strength

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Resume Overview

School Attended
  • St. Martin Senior High School
  • United States Army Signal Corp
Job Titles Held:
  • Service Techncian
  • Radio Telephone systems trainer
  • Senior Field Service Technician
  • Satellite Communications System Operator Repairman
  • High School Diploma
  • Satellite Systems

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