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Service Tech for AAA { Towing and Battery Service} Resume Example

Resume Score: 80%

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SERVICE TECH FOR AAA { TOWING AND BATTERY SERVICE}
Summary

Multi-talented and i truely feel that i am perfect for this position. consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Skills
  • Client service and support
  • Customer service and engagement
  • Information services
  • Preventative Maintenance Checks and Services
  • Customer service standards
  • Responded to requests for technical assistance via phone, ticket and in person.
  • Customer service understanding
  • Customer service and assistance
  • Mileage and service logs
  • Commitment to quality and service
  • Fast and efficient service worker
  • Handling service calls
  • Product and service solutions
  • Bagging and carryout services
  • Adherence to high customer service standards
  • Customer Service and Communication Skills
  • Field technical services
  • Creative instruction styles and techniques
  • Social services knowledge
  • Honesty and fortitude
  • Disease information and education
  • Tactical and technical guidance
Education and Training
High School DiplomaDel Mar High SchoolSan Jose,CA,

at del mar i attended school regularly and maintained good attendance and accedemic standards. i accelled in sports and was considered among the states best basball players. i also played footbal. honestly though i hated school and the only motivation i had as a kid to attend school everyday was in fact sports because in order to play you had to have a c average or better.Im only stating this now because i didnt gain my diploma until years later due to an injury that kept me from playing ball my senior year i hardly attended class and therefore didnt actually get my diploma until attending Milpitas Adult Ed. in 1998 wher i gained a G.E.D.

GEDMilpitas Adult EducationMMilpitas ,Ca,
San Jose City CollegeSan Jose,CA,Substance Abuse And Human Mental Health Services

I am currently attending school to become a drug counselor. I attend class 3 hrs 3nights a week and i am halfway through the course requirements.

Experience
Dicks Automotive TransportService Tech for AAA { Towing and Battery Service} | Campbell, CA02/2007 to 03/2011
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. while employed with dicks auto transport i was a valued employee who performed my duties above and beyond and i also enjoyed my time there very much. i was asked to perform various duties both at our office, and out in the field which consisted of the towing of customers vehicles, jump starts, tire changes, and battery installations as well as occasionally assessing minor mechanical issues in regard to their vehicles overall performance . while at dicks i flourished within the company and was considered a top service rep for their corporation and was given many performance awards from the company themselves as well as triple AAA who we were contracted with . customers used to write great reviews on my performance at a level that far exceeded most of my fellow workmates by far. It was her at this particular company that i learned how much i enjoyed helping others and being of assistance to those in need. while working here i gained certification in the areas of towing, battery service, and customer service through training courses that were mandates of the local law enforcement. while being employed i worked hand in hand with law enforcement regularly assisting in the ability in keeping the roads and highways working to its best possible performance.
Glacier DrywallDrywaller | San Jose, CA01/2004 to 05/2006

With Glacier Drywall i performed many duties. owner Ron Onditch and Glacier Drywall are still up and running today and are currently located in Morgan hill , Ca. for Ron i comleted and performed any and all tasks related to the Duties and responsibilities in . . the process of hanging , taping , texturing, and painting on the jobsite. we did remodels, aswell as assisted in the contruction of brand new homes and housing tracks all around the bay area. here is a list outlining some of the jobs requirements

  • Applied tape to seal joints by embedding into sealing compound.
  • Measured and marked cutting lines on drywall for lengths, heights and penetrations.
  • Completed installation of drywall sheets on commercial and residential properties.
  • Applied sealing compound over cracks, holes and nail heads using trowels, broad-knives or spatulas.
  • Inspected surfaces to evaluate quality and applied extra attention to fill in holes and rectify errors.
  • Completed numerous jobs each quarter with superior quality and efficiency.
  • Received consistent excellent feedback on work quality and customer service.
  • Prepared work area and materials for each day, including power cords, tools and equipment.
  • Laid out materials and system components to prepare for installation.
  • Sprayed walls with waterproof compound.
  • Requisitioned new supplies and equipment.
  • Maintained documentation for areas such as orders, activities, schedules and employee performance.
  • Completed tear-down of existing structures and prepared for new construction.
  • Accurately estimated time and materials costs for projects.
Mustang FeverService Tech In Restoration Of Classic Mustangs | San Jose, CA03/2002 to 04/2003
  • Received training and certification from Ford motor company to represent the restoration procedures, explain technical functions of and guide product selection by customers.
  • Prepared relevant SRM documents in conformance with Safety Management System (SMS) order.
  • Worked with performane minded customers to understand requirements and provide exceptional cutomer service.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
Campbell Chemical {owner Robert Britton}Customer Service Representative {Swimming Pool Service} | San Jose, CA06/1995 to 04/2001

Campbell chemical was a swimming pool business located near the cross streats of Story RD and Mcglaughlin RD in San Jose.For varification purposes i would like to state that Campbell chem. was owned by my grandfather and was sold to the corperation known as Central California Chemical which is now located in the same location as the former owner. the current owner in named John and is a former employee of campbell chemical. my job duties while employed by campbell chemical were fairly moderate and consistant in repetition. I was in charge of a weekly route of pools which i serviced, maintained, and helped customers with any questions, or problems they had in relation to their swimming pool.

  • Prepared relevant SRM documents in conformance with Safety Management System (SMS) order.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys.
Additional Information

I truely feel that by hiring me you will be content , satisfied, and appreciative of my work performance aswell as my abilities and personality. I am a people person i work well with others and i really enjoy being part of a team. together we could accomplish great things while motivating one another aswell as bring out the best in each and every member of our team. Im a hard worker ,i believe in being promt,efficiant,and curteous in dealing with cutomers and work mates. for the last few years i have been self employed with a handy man business i started from scratch so i understand the importance of having a valued team who are motivation minded , aswell as devoted,focused, and inspired to be part of following your vision that you have for your company. im that guy so please look no further in finding this type of individual for your company.

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Resume Overview

Companies Worked For:

  • Dicks Automotive Transport
  • Glacier Drywall
  • Mustang Fever
  • Campbell Chemical {owner Robert Britton}

School Attended

  • Del Mar High School
  • Milpitas Adult Education
  • San Jose City College

Job Titles Held:

  • Service Tech for AAA { Towing and Battery Service}
  • Drywaller
  • Service Tech In Restoration Of Classic Mustangs
  • Customer Service Representative {Swimming Pool Service}

Degrees

  • High School Diploma
    GED

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