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Service Supervisor Resume Example

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SERVICE SUPERVISOR
Professional Summary

Welcoming Service Supervisor with 7 years experience in the diesel industrial field. Friendly and personable with dedication to providing excellent customer and personal service. Outstanding verbal and written communication skills. 4 years experience leading a team of diverse members by setting high expectations and treating everyone professionally and with respect.

Skills
  • Fontaine/Simplex/Jost 5th Wheel Training
  • CUMMINS QuickServe/ RapidServe/ Insite/ Guidanz Software Experience
  • Lock out/Tag out Training
  • SKF Wheel End Training
  • CCDET (California Council on Diesel Education) Opacity Certification
  • Forklift Maintenance Certification
  • Welding/Metal Fabrication
  • Drug/Alcohol Management Training Certification
  • Fleet Management
  • Dealership Management
  • California Management Sexual Harassment Training
  • Fire Extinguisher Training
  • Leadership (4 years)
  • Business Relations Strategy
  • DOT/OSHA/FHWA/Hazardous Material/EPA Training
  • Computer Proficient ( Microsoft Word, Excel, Power Point, E-mail)
  • Data Management
  • Bilingual Spanish/English
  • Customer service
  • Adaptability
  • Negotiating
  • Professional Communication
Work History
Service Supervisor07/2020 to 10/2020
Bobcat Central Inc. – Stockton, CA
  • Addressed customer/employee inquiries in a welcoming professional demeanor
  • Re-structured service department operations to increase company return efficiency, staying within budget, & minimizing loss
  • Led team of 16 service department team members where daily schedules were created, while accommodating adjustments per work load
  • Fostered individual employee growth through coaching when necessary, while also producing a plan to reach personal goals
  • Collaborated with all company departments to accomplish common goals as a team
  • Hosted team meetings to discuss, safety procedures, company briefings, team performance meetings
  • Monitored operations to ensure schedules on track & to provide team members support
  • Monitored inventory to stay within budget operation margins
  • Preformed interviews & termination hearings with candidates/employees
  • Liaised with 3rd parties to have facility services arranged
  • Monitored facility multiple times a day to ensure safety by preventing work hazards
Service Supervisor04/2019 to 07/2020
PAPE Kenworth – French Camp, CA
  • Led 20 team members while learning individual strengths/weaknesses providing efficiency to our schedules
  • Constant professional communication maintained with clients to keep informed of repair status and empathetic to any grievances
  • Negotiated additional repair upsells to garner more revenue, 3rd party vendor pricing to reduce budget expenses
  • Maintained business relations with vendors to foster continued business
  • Worked closely with different internal departments to reach common goals with each others assistance
  • Preformed transactions after service completion, & thoroughly outlined descriptions of work preformed to ensure transparency
  • Maintained logs documenting client, equipment, transaction information & inputting data to keep current
  • Arranged quotes for clients based on necessary repairs & recommended repairs
  • Monitored daily operations, inventory, employees to ensure we were within schedule
  • Ensured facility housekeeping to maintain a safe work environment
  • Hosted department meetings addressing company topics
  • Arranges facility services to be completed with 3rd parties
  • Maintained facility compliance under EPA, OSHA, & CDC regulations
Shop Foreman03/2016 to 04/2019
Estes Express Lines – San Jose, CA
  • Promoted to Shop Foreman after 2 and a half years with Estes Express
  • Oversaw fleet of 50 pieces of equipment & scheduled preventative maintenance (Tractors, Trailers, Forklifts, Company vehicles)
  • Developed repair schedule to accommodate workflow needs & adapted schedule to unprecedented priorities
  • Communicated as head of facility during company wide national fleet service meetings
  • Inventory of parts, equipment, vehicles, shop supplies data monitored to maintain budget figures accurate and forecast future demands
  • Monitored daily operations to ensure workflow and provide support
  • Trained employees on safety practices, shop equipment, diagnostics
  • Organized monthly safety meetings & coached employees on areas needing improvement, also providing a plan to reach goals
  • Collaborated with other departments to ensure smooth work flow and efficient organization operations
  • Handled shop waste (HAZMAT) per EPA, State, County regulations
  • Shop cleanliness maintained to promote a safe work environment
  • Coordinated 3rd party services to support workflow efficiencies
  • Negotiated with local vendors on service rates & repairs
  • Preformed labor to assist team in reaching monthly service goals
  • Bi-Annual & Annual company training events attended to prepare service team on new & upcoming equipment/procedures/diagnostics
Trailer Technician08/2013 to 02/2016
Estes Express Lines – Oakland, CA
  • Operated wide variety of equipment including power saws, torch, grinders, drill press, forklift, welder, hydraulic jacks, stands, parts cleaner, bench grinder, 1” impacts,and basic hand tools
  • Preventative Maintenance performed on Trailing Units
  • Preformed air brake, sheet metal, tire, electrical, floor, suspension, frame, roof, roll up door, repairs
  • Reported miscellaneous discrepancies upper management regarding repairs/equipment
  • Took training courses to stay up to date on changing regulations & procedures related to equipment repairs/maintenance
  • Basic Hand Tool use
Education
College Courses: General Education Courses2015Las Positas College- Livermore, CA
  • Introduction to Psychology
  • English Critical Reading & Composition
  • California Council on Diesel Education (CCDET) Opacity Certification Course
Industrial Diesel Technology 2013Universal Technical Institute/Northern California- Sacramento, CA
  • Industrial Diesel Technology Courses
  • Graduated with a vocational degree
High School Diploma2012Lathrop High School- Lathrop, CA
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Resume Overview

Companies Worked For:

  • Bobcat Central Inc.
  • PAPE Kenworth
  • Estes Express Lines

School Attended

  • Las Positas College
  • Universal Technical Institute/Northern California
  • Lathrop High School

Job Titles Held:

  • Service Supervisor
  • Shop Foreman
  • Trailer Technician

Degrees

  • College Courses : General Education Courses 2015
    Industrial Diesel Technology 2013
    High School Diploma 2012

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