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service quality manager resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary
an experienced Software Quality Assurance Manager of Mobile Application and service, being powered by the most challenging and fast-paced environment in Korea Market. Competent professional independently evaluating and releasing finished products to ensure consumer satisfaction.
Core Qualifications
  • Quality Control of Mobile app.
  • Inspections and Testing of web application
  • good understanding use-case scenario and user requirements
  • experience of mobile project management and methodologies
  • Effective Multitasking
  • Analytical, critical thinking and problem solving skills
Experience
Service Quality Manager, 2011 to Current
GigyaAllen, ,
1. Project Manager of Smart Wallet Mobile Application (release Sep.2011)
- Analyzed user and mercClairet's requirement
- defined functions and service model
- designed use-case scenarios
- planed development and quality assurance
- managed and control develop process and documents
- cClairege management and configuration management
- test and report of mobile, web application, and smart watch app.
- issue tracking and problem solving using in-housing QA system
- release and version management
Results
- success release 4 th version mobile applications
- each test period 1.5 month / total project period 7 months
- user satisfy level 4 (most 5), subscribers total 4 million peoples.
2. Quality Manager of Mobile Payment Application (release Aug.2013)
- review use-case scenarios and develop test plan
- test iOS and Android mobile apps, fixed payment devices to find defects and bugs
- documentation and coordinate issues and bugs using in-house issue tracking system such as Jira
Results
- success release 2 th version mobile applications
- each test period 2 month / total project period 9 months
- service to 10 thousand mobile malls and total 5 million subscribers
Education
Bachelor of Science: Information Science, Expected in 1996
SangMyung University - Seoul,
GPA:
Professional Affiliations
- Prepare Project Management Professional (PDU 40, 2016)
- self-motivated and self-starter with strong work ethic
- customer oriented thinking and good performance

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Resume Overview

School Attended

  • SangMyung University

Job Titles Held:

  • Service Quality Manager

Degrees

  • Bachelor of Science

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