Service Manager II Resume Example
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SERVICE MANAGER II
Summary
Financial professional with over 30 years of banking experience, managerial experience, hiring experience and employee training. With a degree in Accounting from DeVry University. Pursuing a role in the field of Human Resources. With extensive managerial experience I will excel as a Human Resources Manager.
Highlights
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Accomplishments
Boosted customer satisfaction ratings by 5% in under 3 months.
Experience
07/2013 to Current
Service Manager IIFirst Busey Corporation － Clayton , MO
- Mentoring and coaching team in customer service/sales goals; Good attention to details and accuracy skills;
- Directing work and monitoring performance of others
- Building a high performing team through the attraction, on-boarding, coaching and development of branch team members.
- Leads, coach, and develop team members to excellence.
11/2012 to 07/2013
Personal BankerCambridge Savings Bank － Arlington Center , MA
- Interacting positively with unsatisfied customers ;
- Achieving individual and team goals;
- Building long term relationship in person and on phone, while proactively assessing customers needs;
11/2005 to 02/2012
Asst. Branch Manager IIIBancfirst Corporation － Shawnee , OK
- Lead and manage the daily client experience and activities on the floor;
- Collaborating with dedicated colleagues in directing sales and service activities;
- Guide and direct branch staff on PNC Operational procedures, and for problem solving support.
10/1997 to 11/2005
Branch ManagerPNC Bank － City , STATE
- Manages priorities through planning and execution to drive all aspects of branch performance Leads;
- Coach, and executes a proactive client experience ;
- Leads branded sales process to proactively achieve sales target and customer loyalty;
- Exercises sound decision making to identify and mitigate potential risk.
Education
2017
Bachelor of Science: Technical Management -Conentration in AccountingDeVry University － City, StateExpected graduation date May-2017
Interests
Treasurer of C.Y.A. Gator football, cheerleader, Basketball, and softball league.
Skills
Banking, coaching, leadership development, team motivation, communication, risk management, customer service, microsoft office
Additional Information
- Dean List -Spring 2016
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Resume Overview
School Attended
- DeVry University
Job Titles Held:
- Service Manager II
- Personal Banker
- Asst. Branch Manager III
- Branch Manager
Degrees
- Bachelor of Science : Technical Management -Conentration in Accounting
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