Financial professional with over 30 years of banking experience, managerial experience, hiring experience and employee training. With a degree in Accounting from DeVry University. Pursuing a role in the field of Human Resources. With extensive managerial experience I will excel as a Human Resources Manager.
Excellent communication skills
Excels in team leadershipDetail-oriented
Excellent time management skills
Expert in risk management
Excellent work ethic
Strong interpersonal skills
Account analysis expertise
Financial analysis and planning
Complex problem solving
Motivational leadership style
Boosted customer satisfaction ratings by 5% in under 3 months.
07/2013 to Current
Service Manager IIWells Fargo － Philadelphia, PA
Mentoring and coaching team in customer service/sales goals; Good attention to details and accuracy skills;
Directing work and monitoring performance of others
Building a high performing team through the attraction, on-boarding, coaching and development of branch team members.
Leads, coach, and develop team members to excellence.
11/2012 to 07/2013
Personal BankerWells Fargo － Philadelphia, PA
Interacting positively with unsatisfied customers ;
Achieving individual and team goals;
Building long term relationship in person and on phone, while proactively assessing customers needs;
11/2005 to 02/2012
Asst. Branch Manager IIIPNC Bank － Philadelphia, PA
Lead and manage the daily client experience and activities on the floor;
Collaborating with dedicated colleagues in directing sales and service activities;
Guide and direct branch staff on PNC Operational procedures, and for problem solving support.
10/1997 to 11/2005
Branch ManagerPNC Bank － Philadelphia, PA
Manages priorities through planning and execution to drive all aspects of branch performance
Coach, and executes a proactive client experience ;
Leads branded sales process to proactively achieve sales target and customer loyalty;
Exercises sound decision making to identify and mitigate potential risk.
Bachelor of Science: Technical Management -Conentration in AccountingDeVry University － Philadelphia, PaExpected graduation date May-2017
Treasurer of C.Y.A. Gator football, cheerleader, Basketball, and softball league.
Banking, coaching, leadership development, team motivation, communication, risk management, customer service, microsoft office