SEARCH

Service Manager II Resume Example

Resume Score: 100%

Love this resume?Build Your Own Now
SERVICE MANAGER II
Summary
Financial professional with over 30 years of banking experience, managerial experience, hiring experience and employee training. With a degree in Accounting from DeVry University. Pursuing a role in the field of Human Resources. With extensive managerial experience I will excel as a Human Resources Manager. 
Highlights
  • Excellent communication skills
  • Reliable
  • Excels in team leadershipDetail-oriented
  • Excellent time management skills
  • Financial administration
  • Strategic planning
  • Team leadership
  • Expert in risk management
  • Dependable
  • Excellent work ethic
  • Strong interpersonal skills
  • Account analysis expertise
  • Financial analysis and planning
  • Complex problem solving
  • Motivational leadership style
  • Employee training
  • Multi-tasking ability
Accomplishments
Boosted customer satisfaction ratings by 5% in under 3 months.
Experience
07/2013 to Current
Service Manager IIWells Fargo － Philadelphia, PA
  • Mentoring and coaching team in customer service/sales goals; Good attention to details and accuracy skills;
  • Directing work and monitoring performance of others
  • Building a high performing team through the attraction, on-boarding, coaching and development of branch team members.
  • Leads, coach, and develop team members to excellence.
11/2012 to 07/2013
Personal BankerWells Fargo － Philadelphia, PA
  • Interacting positively with unsatisfied customers ;
  • Achieving individual and team goals;
  • Building long term relationship in person and on phone, while proactively assessing customers needs;
11/2005 to 02/2012
Asst. Branch Manager IIIPNC Bank － Philadelphia, PA
  • Lead and manage the daily client experience and activities on the floor;
  • Collaborating with dedicated colleagues in directing sales and service activities;
  • Guide and direct branch staff on PNC Operational procedures, and for problem solving support.
10/1997 to 11/2005
Branch ManagerPNC Bank － Philadelphia, PA
  • Manages priorities through planning and execution to drive all aspects of branch performance Leads;
  • Coach, and executes a proactive client experience ;
  • Leads branded sales process to proactively achieve sales target and customer loyalty;
  • Exercises sound decision making to identify and mitigate potential risk.
Education
2017
Bachelor of Science: Technical Management -Conentration in AccountingDeVry University － Philadelphia, PaExpected graduation date May-2017
Interests
Treasurer of C.Y.A. Gator football, cheerleader, Basketball, and softball league. 
Skills
Banking, coaching, leadership development, team motivation, communication, risk management, customer service, microsoft office
Additional Information
  • Dean List -Spring 2016
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Wells Fargo
  • PNC Bank

School Attended

  • DeVry University

Job Titles Held:

  • Service Manager II
  • Personal Banker
  • Asst. Branch Manager III
  • Branch Manager

Degrees

  • Bachelor of Science : Technical Management -Conentration in Accounting

Similar Resumes

View All
Client-Service-Manager-II-resume-sample

Client Service Manager II

Banner Bank

Damascus, Oregon