Dynamic bank service manager with over 7+ years of experience in audits, compliance adherence, policy reviews and research and analysis looking to further my career. Energetic and reliable, focused on identifying discrepancies and finding realistic solutions. Self-motivated professional adept at directing complex projects and leading high performance teams to complete key financial initiatives.
Strong analytical and problem solving skills
Proficient in MS Office
Ability to multi-task in face paced environment
Fraud detection and prevention
Strong oral and written communication skills
Service Manager, 01/2005 to Current Wells Fargo Bank
Manage the tellers' service functions to ensure prompt and efficient transaction processing and the generation of sales through quality referrals.
Coach tellers to follow banking policies and procedure effectively; ensure the store is in compliance with audit, operational regulations and guidelines.
Conduct research to solve complex customers' issues.
Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Collaborated with the compliance department to eliminate procedural errors and margin breaks.
Act as a line of defense to prevent bank fraud in a supervisor capacity by reviewing and approving high risk transactions
Human Resource and Administrative Assistant, 01/2004 to 01/2005 Corn Maiden Foods – Los Angeles, CA
Conducted the interview and selection process by partnering with the hiring managers to interview potential candidates for various positions within the company.
Prepared and maintained employees' personal files and implemented training courses for new hires.
Take customers' orders, balancing office expenses and routing calls.
Administered compensation, benefits and performance management systems and safety and recreation programs.
Analyzed and modified compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
Represented organization at personnel-related hearings and investigations.
Bachelor of Arts: Business Administration Human Resources, December 2007 California State University - Long Beach, CA
Associate of Arts: Business Administration, June 2005 Long Beach City College - Long Beach, CA
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Companies Worked For:
Wells Fargo Bank
Corn Maiden Foods
California State University
Long Beach City College
Job Titles Held:
Human Resource and Administrative Assistant
Bachelor of Arts : Business Administration Human Resources , December 2007 Associate of Arts : Business Administration , June 2005
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