Service Manager Resume Example
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SERVICE MANAGER
Professional Summary
Dynamic bank service manager with over 7+ years of experience in audits, compliance adherence, policy reviews and research and analysis looking to further my career. Energetic and reliable, focused on identifying discrepancies and finding realistic solutions. Self-motivated professional adept at directing complex projects and leading high performance teams to complete key financial initiatives.
Skills
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Work History
Service Manager, 01/2005 to Current
Crane Co.
Crane Co.
- Manage the tellers' service functions to ensure prompt and efficient transaction processing and the generation of sales through quality referrals.
- Coach tellers to follow banking policies and procedure effectively; ensure the store is in compliance with audit, operational regulations and guidelines.
- Conduct research to solve complex customers' issues.
- Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Collaborated with the compliance department to eliminate procedural errors and margin breaks.
- Act as a line of defense to prevent bank fraud in a supervisor capacity by reviewing and approving high risk transactions
Human Resource and Administrative Assistant, 01/2004 to 01/2005
Corn Maiden Foods – Chicago , STATE
Corn Maiden Foods – Chicago , STATE
- Conducted the interview and selection process by partnering with the hiring managers to interview potential candidates for various positions within the company.
- Prepared and maintained employees' personal files and implemented training courses for new hires.
- Take customers' orders, balancing office expenses and routing calls.
- Administered compensation, benefits and performance management systems and safety and recreation programs.
- Analyzed and modified compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
- Represented organization at personnel-related hearings and investigations.
Education
Bachelor of Arts: Business Administration Human Resources, December 2007
California State University - City, State
California State University - City, State
Associate of Arts: Business Administration, June 2005
Long Beach City College - City, State
Long Beach City College - City, State
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Resume Overview
School Attended
- California State University
- Long Beach City College
Job Titles Held:
- Service Manager
- Human Resource and Administrative Assistant
Degrees
- Bachelor of Arts : Business Administration Human Resources , December 2007
Associate of Arts : Business Administration , June 2005
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