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Service Manager Resume Example

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SERVICE MANAGER
Professional Summary

 Dynamic bank service manager with over 7+ years of experience in audits, compliance adherence, policy reviews and research and analysis looking to further my career. Energetic and reliable, focused on identifying discrepancies and finding realistic solutions. Self-motivated professional adept at directing complex projects and leading high performance teams to complete key financial initiatives.
Skills
  • Strong analytical and problem solving skills
  • Proficient in MS Office
  • Ability to multi-task in face paced environment

  • Fraud detection and prevention
  • Audit reporting
  • Exceptional communicator
  • Strong oral and written communication skills
Work History
Service Manager, 01/2005 to Current
Wells Fargo Bank
  • Manage the tellers' service functions to ensure prompt and efficient transaction processing and the generation of sales through quality referrals.
  • Coach tellers to follow banking policies and procedure effectively; ensure the store is in compliance with audit, operational regulations and guidelines.
  • Conduct research to solve complex customers' issues.
  • Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Collaborated with the compliance department to eliminate procedural errors and margin breaks.
  • Act as a line of defense to prevent bank fraud in a supervisor capacity by reviewing and approving high risk transactions
Human Resource and Administrative Assistant, 01/2004 to 01/2005
Corn Maiden Foods – Los Angeles, CA
  • Conducted the interview and selection process by partnering with the hiring managers to interview potential candidates for various positions within the company.
  • Prepared and maintained employees' personal files and implemented training courses for new hires.
  • Take customers' orders, balancing office expenses and routing calls.
  • Administered compensation, benefits and performance management systems and safety and recreation programs.
  • Analyzed and modified compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
  • Represented organization at personnel-related hearings and investigations.
Education
Bachelor of Arts: Business Administration Human Resources, December 2007
California State University - Long Beach, CA
Associate of Arts: Business Administration, June 2005
Long Beach City College - Long Beach, CA
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Resume Overview

Companies Worked For:

  • Wells Fargo Bank
  • Corn Maiden Foods

School Attended

  • California State University
  • Long Beach City College

Job Titles Held:

  • Service Manager
  • Human Resource and Administrative Assistant

Degrees

  • Bachelor of Arts : Business Administration Human Resources , December 2007
    Associate of Arts : Business Administration , June 2005

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