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Service Manager Resume Example

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SERVICE MANAGER
Professional Summary

Highly motivated Service Manager with 2 years of Sanitizing & Disinfectant experience. Offering proven ability to consistently drive results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.

Skills
  • Upselling
  • Administrative
  • Forklift
  • MS Word/Excel/Powerpoint/Publisher
  • Trouble shooting
  • Managing service operations
  • Business Operations
  • People skills
  • Leadership skills
  • Vision
  • Ability to delegate
  • Multi-tasker
Work History
Service Manager, 09/2018 to Current
Crane Co. – Haverhill , MA
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Worked with customers to educate and inform on Sani-Services effectively closing over 75+ deals.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Managed team of 7 employees in Scheduling, Payroll, Tech Issues, training, and questions or concerns, process to comply with serveral policies across company.
  • Hired and trained new workers to improve efficiency of department and cultivate productive work atmosphere.
  • Updated existing customers on new products, updated services and changes in accounts to maintain good rapport and increase sales 23%.
  • Met with customers to discuss service needs and offer available solutions.
  • Led team of up to 7 service technicians in all field activities.
  • Installed and provided technical support for all equipment.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Supervised daily operations, including employee performance, preventive maintenance and safety.
Granulation Operator , 07/2016 to 08/2018
Pharmavite – California , MD
  • Machine Building Maintenance Operator Construction Site Safety.
  • Updated system to keep accurate track of materials.
  • Operated heavy duty lathes, boring machines, mills, planers and grinders to craft products.
  • Operated Granulator, Blender, Hoppers, Ovens, and other equipment safely and efficiently on team of 6 employees per shift in each department.
  • Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances.
  • Operated forklifts, hoists and other material handling equipment for Entire time frame without accident.
  • Calibrate, test, Set up, adjust and monitor machines according to providing specifications. (Pressure, Vacuum, Moisture, Product, Temperature, Sensor, all Levels)
  • Load unload large sacks (600 to 1200 kg) to the machines.
  • Inspect and correct for defects in product.
  • Mix solution and product into the blender.
  • Test product with samples with several methods. (moisture, solid, solution testing)
Print Press Operator, 05/2012 to 07/2016
Deluxe Corporation – Colorado Springs , CO
  • Responsible for operating print press machine, which included positioning for printing, lubricating and maintaining Sheet-Fed Offset Press machines, and examining and producing job orders.
  • Prepared and operated offset printing press for maximum efficiency and production.
  • Produced high quality finished printed materials including brochures, flyers, four-color artwork and mailers.
  • Proofed all job orders, securing client approval prior to production.
  • Adjusted press during production runs to maintain specific registration and color densities.
  • Adjusted controls to regulate flow of ink and dampening solution to plate cylinder.
  • Analyzed daily density readings from each printer to detect potential quality issues.
  • Inspected machines and performed repairs.
Administrative Assistant, 06/2006 to 04/2012
Beam Suntory, Inc. – Sacramento , CA
  • Responsible for data entry (MS Word /Access/ Excel) for H.I.P.P.A.
  • Privacy Subpoenas for D.A.
  • Office, transcribing interviews from complainants Ensured all EMT's were scheduled for training to ensure certifications remained up to date Assisted in daily office needs and managing company's general administrative activities.
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Education
GEDFlatwood Job Corp - City
Certifications

Construction Site Safety

Heat Pump

EPA 608 Universal

EPA 410A

EPA 609

Green Environment LEED

Electrical

Duct and Envelope Analysis

Carbon Monoxide Inspector

Combustion Analysis

WARDFLEX

HVAC Level 1

Sheet-Fed Offset Press

Forklift

OSHA-10

Sanitation Special Technician

Build Your Own Now

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

88Good
Resume Strength
  • Completeness
  • Word choice
  • Measurable results
  • Typos

Resume Overview

School Attended

  • Flatwood Job Corp

Job Titles Held:

  • Service Manager
  • Granulation Operator
  • Print Press Operator
  • Administrative Assistant

Degrees

  • GED

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