Service Manager Resume Example
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SERVICE MANAGER
Professional Summary
Highly motivated Service Manager with 2 years of Sanitizing & Disinfectant experience. Offering proven ability to consistently drive results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Skills
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Work History
Service Manager, 09/2018 to Current
Crane Co. – Haverhill , MA
Crane Co. – Haverhill , MA
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Worked with customers to educate and inform on Sani-Services effectively closing over 75+ deals.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Managed team of 7 employees in Scheduling, Payroll, Tech Issues, training, and questions or concerns, process to comply with serveral policies across company.
- Hired and trained new workers to improve efficiency of department and cultivate productive work atmosphere.
- Updated existing customers on new products, updated services and changes in accounts to maintain good rapport and increase sales 23%.
- Met with customers to discuss service needs and offer available solutions.
- Led team of up to 7 service technicians in all field activities.
- Installed and provided technical support for all equipment.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Supervised daily operations, including employee performance, preventive maintenance and safety.
Granulation Operator , 07/2016 to 08/2018
Pharmavite – California , MD
Pharmavite – California , MD
- Machine Building Maintenance Operator Construction Site Safety.
- Updated system to keep accurate track of materials.
- Operated heavy duty lathes, boring machines, mills, planers and grinders to craft products.
- Operated Granulator, Blender, Hoppers, Ovens, and other equipment safely and efficiently on team of 6 employees per shift in each department.
- Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances.
- Operated forklifts, hoists and other material handling equipment for Entire time frame without accident.
- Calibrate, test, Set up, adjust and monitor machines according to providing specifications. (Pressure, Vacuum, Moisture, Product, Temperature, Sensor, all Levels)
- Load unload large sacks (600 to 1200 kg) to the machines.
- Inspect and correct for defects in product.
- Mix solution and product into the blender.
- Test product with samples with several methods. (moisture, solid, solution testing)
Print Press Operator, 05/2012 to 07/2016
Deluxe Corporation – Colorado Springs , CO
Deluxe Corporation – Colorado Springs , CO
- Responsible for operating print press machine, which included positioning for printing, lubricating and maintaining Sheet-Fed Offset Press machines, and examining and producing job orders.
- Prepared and operated offset printing press for maximum efficiency and production.
- Produced high quality finished printed materials including brochures, flyers, four-color artwork and mailers.
- Proofed all job orders, securing client approval prior to production.
- Adjusted press during production runs to maintain specific registration and color densities.
- Adjusted controls to regulate flow of ink and dampening solution to plate cylinder.
- Analyzed daily density readings from each printer to detect potential quality issues.
- Inspected machines and performed repairs.
Administrative Assistant, 06/2006 to 04/2012
Beam Suntory, Inc. – Sacramento , CA
Beam Suntory, Inc. – Sacramento , CA
- Responsible for data entry (MS Word /Access/ Excel) for H.I.P.P.A.
- Privacy Subpoenas for D.A.
- Office, transcribing interviews from complainants Ensured all EMT's were scheduled for training to ensure certifications remained up to date Assisted in daily office needs and managing company's general administrative activities.
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
- Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Education
GEDFlatwood Job Corp - City
Certifications
Construction Site Safety
Heat Pump
EPA 608 Universal
EPA 410A
EPA 609
Green Environment LEED
Electrical
Duct and Envelope Analysis
Carbon Monoxide Inspector
Combustion Analysis
WARDFLEX
HVAC Level 1
Sheet-Fed Offset Press
Forklift
OSHA-10
Sanitation Special Technician
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Resume Overview
School Attended
- Flatwood Job Corp
Job Titles Held:
- Service Manager
- Granulation Operator
- Print Press Operator
- Administrative Assistant
Degrees
- GED
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