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service manager resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Reliable and highly dependable employee with excellent communication and good judgment. Skilled in working under pressure and adapting to new situations, daily changes and challenges. Providing attention to detail, excellent organizational skills, time management and problem solving skills. Very enthusiastic eager to contribute to team success through hard work. A dedicated professional with history of meeting company goals and a willfulness to succeed.

Skills
  • Customer Service Management
  • Team Leadership
  • Scheduling
  • Repair
  • Employee Supervision
  • Conflict Resolution
  • Quality Management
  • Documentation and reporting
  • Technical Support
Work History
Service Manager, 05/2019 - Current
Crane Co. Mobile, AL,
  • Engage with customers to discuss service needs and help develop effective, practical solutions to their needs.
  • Set and administer department materials and labor.
  • Increase customer satisfaction by motivating service technicians to strengthen quality and increase productivity.
  • Train 4 service workers daily on company standards and service needs to establish efficiency in customer service.
  • Obtain service quotes and purchase orders through multiple window, door and glass manufacturers.
  • Work directly with Marvin Windows purchasing new products and resolving warranty claims and manufacturing issues.
  • Quote material and labor cost to customers inquiring new product, service parts and or service work.
  • Oversee daily service operations by helping to improve overall customer service and company goals.
  • Work with customers, builders, and homeowners in educating on ongoing product changes.
Corrections Officer, 09/2015 - 06/2019
Salt River Pima Maricopa Indian Community Scottsdale, AZ,
  • Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
  • Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments.
  • Reduced escape attempts, crimes and other hazardous activity through close observation and situational awareness.
  • Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
  • Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
  • Examined incoming and outgoing mail to detect contraband.
  • Led inmate work crews completing maintenance, construction and operations activities.
  • Conducted incident reports for management on violations and discrepancies.
  • Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
  • Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
  • Enforced regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks, alcohol sensor testing and gate-locking procedures.
  • Routinely counted inmates and in response to potential security breaches.
  • Oversaw and maintained custody of 242 level 4 inmates per scheduled daily shift.
  • Streamlined operational efficiencies by effectively maintaining daily shift activity logs.
  • Arranged library visits, work assignments, family visits and counseling appointments for prisoners.
  • Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
  • Automated document flow by ensuring log books were maintained with 100% accuracy.
  • Monitored radio transmissions between staff to respond immediately to directions and emergencies.
  • Documented prisoner identification, charges and inmate disturbance incidents.
  • Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals.
Assistant Warehouse Supervisor, 01/2012 - 09/2015
Quality Custom Distribution Spokane, WA,
  • Handled day-to-day shipping and receiving overseeing more than 70 packages per day.
  • Led warehouse improvement initiatives to advance operational efficiencies.
  • Trained new staff on job duties, company policies and safety procedures.
  • Performed freight processing.
  • Received and processed stock into inventory management system.
  • Identified issues, analyzed information and provided solutions to problems.
  • Oversaw daily operations to ensure high levels of productivity.
Assistant Warehouse Manager, 11/2007 - 01/2012
Quality Custom Distribution Wichita, KS,
  • Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment.
  • Performed inventories and stocked new product.
  • Supervised warehouse operations by managing employees during shifts.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Oversaw daily operations of shipping and handling processing of over 100 packages daily.
  • Maintained established levels of goods to fulfill orders on time.
  • Trained employees on equipment operation and safety protocols.
  • Kept documentation and records accurate and up-to-date to prevent errors in processing or delivery.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
  • Managed day-to-day operations of warehouse, freight, parcel shipments and returns.
  • Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Conducted research to address shipping errors and packaging mistakes.
Education
Associate : Criminal Justice, Expected in 2014
-
Delta College - Bay City, MI
GPA:
Status -
High School Diploma: , Expected in 06/2000
-
Western High School - Auburn, MI,
GPA:
Status -

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Resume Overview

School Attended

  • Delta College
  • Western High School

Job Titles Held:

  • Service Manager
  • Corrections Officer
  • Assistant Warehouse Supervisor
  • Assistant Warehouse Manager

Degrees

  • Associate
  • High School Diploma

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