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Service Manager Resume Example

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SERVICE MANAGER
Summary

Motivated retail professional with strong sales, customer service and problem-solving abilities. Skilled at selling banking products and services and able to learn new information quickly to maximize contributions and respond to changing customer preferences. Desire to apply expertise to new role with a clear vision, mission and strong core values to make lasting positive impact on business operations.

Skills
  • Bilingual: English/Spanish
  • Staff management
  • Task delegation
  • Coaching and mentorship
  • Team building
  • Great organization skills
  • Business operations
  • Communication skills
  • Detail Oriented
  • Relationship builder
  • Decision Making
  • Profit and revenue-generating strategies
Experience
Desert Financial Credit Union | Phoenix, AZService Manager10/2008 - 10/2020
  • Adhered to customer service standards to foster satisfaction and retention.
  • Hired, trained and developed service department staff to drive performance.
  • Collaborated with customers to offer solutions to service needs.
  • Defined department objectives and monitored performance to facilitate operations.
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends and Branch sales expectations.
  • Maintained knowledge of federal, state and local regulations to enforce adherence to requirements in daily operations and advise management on policy changes necessary for compliance.
  • Leveraged rapport with key retail account leadership to up-sell vendor partnerships.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Completed annual examination of credit union policies and procedures to check compliance with applicable laws and regulations.
Crawford Furniture Division | Phoenix, AZAssistant Sales Manager04/2003 - 09/2012
  • Developed effective sales team members through highly individualized coaching.
  • Met with entire team on weekly basis to identify sales opportunities, discuss strategies and execute new promotions.
  • Established action plans for team members and helped each person attain objectives.
  • Helped sales professionals finalize customer sales and handled escalated concerns.
  • Managed sales staff of four, scheduling hours and workflow. Train new sales associates.
  • Developed marketing materials for promotions.
    Manual inventory control and floor display.
  • Daily interaction with the public, building customer relations, selling, warranting, product, arbitrating on their behalf.
  • Daily accounting, cash drawer, deposits, balancing reports, process of invoices, input customer database, filing, retrieving files, and accept customer payments. Compiled spreadsheet reports.
1st National Bank of Arizona | Tempe, AZMortgage Servicing Specialist08/2004 - 10/2008
  • Set-up Accounts in a servicing system in order to ensure loans serviced according to
    guidelines. Research and process Loan disbursements, Balancing of General
    Ledgers, wiring and clearing the wires with the balancing the books, Pay offs,
    Releases, Customer Service Client support, Collection of Mortgage Payment activity
    and comply with borrower and third party requests.
  • Analyze, audit and compile information into reports to be presented to
    Management.
  • Monitor and handle incoming unidentified MERS Mail and Legal related Notices.
  • Assist Loss Mitigation with Foreclosure figures as required by Attorneys.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Evaluated client situations and recommended optimal products to meet individual needs.
  • Answered client questions about factors affecting credit and recommended suggestions to improve credit scores.
  • Researched economic data and reviewed records to assess adequacy of institution's operations in relation to established structure.
  • Build and Maintain Investor Relationships with Bank Institutions and Brokerage
    Companies resolving Post Closing Issues and validating funding adjustments
    received from Investors and Servicers.
  • Obtained and reconciled Company mandated documents to facilitate Repurchase
    transactions between 1 st National Bank and Wall Street Investors.
Image Casting Inc. | Oxnard, CACasting Technician11/1999 - 04/2003
  • Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability.
  • Creating bronze molds for art galleries and distributors. Casting, molding,
    assembly line, maintained inventory control, maintained kilt, and final bronzing of product.
  • Personally featured in advertisements, commercials and promotions.
Education and Training
Hueneme High School | Oxnard, CAHigh School Diploma09/1998
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Resume Overview

Companies Worked For:

  • Desert Financial Credit Union
  • Crawford Furniture Division
  • 1st National Bank of Arizona
  • Image Casting Inc.

School Attended

  • Hueneme High School

Job Titles Held:

  • Service Manager
  • Assistant Sales Manager
  • Mortgage Servicing Specialist
  • Casting Technician

Degrees

  • High School Diploma

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