Multi-faceted, efficient & reliable individual with 6+ years of experience in customer service and food service. Proficient in all of the standard office desktop software, Diversified skill sets ranging from managing
assignments, and file organization. Excellent inter-personal, phone and digital communication skills. Experience working
with customers via phone, email and face to face contact. Extremely outgoing and hardworking with a strong ability to
multi task .
Highlights
Employee scheduling Detail-oriented
Cash handling accuracy Excellent multi-tasker
Loss prevention Strong communication skills
Store planning and design Flexible schedule
Organized Proficient in MS Office
Time management Inventory control procedures
Mail Sorting
Answering Phones
Education
Catonsville High SchoolCatonsville, MDExpected in 2008 ā āHIGH SCHOOL DIPLOMA:BASIC STUDIES - GPA:BASIC STUDIES
Accomplishments
Contributed to a 13% drop in shoplifting through increased awareness and intervention measures.
Worked closely with loss prevention to reduce the high levels of theft , and damaged items
Routinely helped as many as 80+ customers each day in a high-volume retail outlet.
Received 20 "exceeds expectations" ratings on performance reviews.
Recently Aided in the opening of two restaurant locations in the Baltimore Metro AreaĀ
Experience
Electrameccanica Vehicles Corp. Ltd. - Service Manager Portland, OR, 09/2016 - CurrentAs service Manager I have assisted my team with opening two successful locations in Baltimore , My job duties range but are not limited to Opening and closing of the storeĀ , managing a team of 5-10 individuals , Processing invoicesĀ , orders , and daily deposits. I also answer company phone calls and emails from both upper management , and vendors to better fulfill my job title.
As a ICQA specialist ( inventory control quality assurance ) It was my job to account for all available product within
the companies facility to ensure that any merchandise said to be available for purchase was in fact in its required place.
I was responsible for locating any merchandise that was deemed damaged or lost and accessing if that was the nature of
the product.
I was tasked with narrowing down on company theft and shrink.
Taylor Corp - Front end / Customer service Supervisor Boise, ID, 02/2014 - 01/2015
As the supervisor for both the front end and customer service it was my job to ensure that all the cashiers had properly
accounted for and working tills , that they were supplied with all the tools necessary to fulfill their duties for the day.
It
was also my job to assist the customer service staff with processing of member coupons , vendor orders , refunds and
exchanges while assisting customers with any general questions or inquiries.
As a Clinical EVS it was my responsibility to ensure that my assigned floors and the rooms on them were properly
cleaned , sterilized and prepped for future use.
I was tasked with pulling trash , changing linen , cleaning the floors and
sterilizing surgery , emergency and basic equipment.
I was responsible for refilling nurses stations with the proper tools
to keep the hospital and patients germ free.
ANNAS LINENS - Assistant store Manager City, STATE, 04/2010 - 07/2012
As Assistant store manager my duties ranged from opening and closing the store , counting the safe as well as all tills for
the store.
Assigning designated stations to working associates , as well as assisting with the assembly of future schedules
and work itinerary.
I was responsible for nightly deposits , assisting with refunds and exchanges , putting in orders for
new stock , setting and changing store displays and back drops.
It was my duty to insure every customer received
prompt and professional service.
FED EX - Package Handler City, STATE, 10/2009 - 02/2010
My job duties consisted of me unloading delivered trucks and scanning every package in order to assure they were
properly inserted into the system for delivery.
I was also responsible to loading trucks with packages that were
processed and ready for delivery.
SAMS CLUB - Cashier City, STATE, 03/2008 - 08/2009
As a cashier my job duties consisted of , counting and managing my own till ensuring that I was processing every
customers transaction in a courteous and timely manner , while providing them information about various benefits and
deals within the store that was available to them.
I was often responsible for cleaning the front end and assisting with the
processing of refunds and returns .
Skills
basic, changing linen, benefits, Cash handling, cashier, closing, Strong communication skills, customer service, delivery, Detail-oriented, Inventory control, Loss prevention, managing, MS Office, quality assurance, scanning, scheduling, store manager, supervisor, surgery, Time management
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