Service Manager offering 6 years of high volume experience. Proficient in business practices, standards of operation and satisfying customer needs. Sets and maintain high expectations for all team members.
Company Name | City, StateService Manager10/2014 - 08/2020
Defined department objectives and monitored performance to facilitate operations.
Hired, trained and developed service department staff to drive performance.
Motivated, led and supported employees to maintain low turnover.
Forecasted department goals and objectives and enforced deadlines to encourage task progression.
Managed service department budget and investigated and resolved discrepancies.
Monitored employee performance through effective analysis of key metrics.
Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
Pitched in to complete various duties during peak periods or employee absences.
Troubleshot and performed testing to keep telephone and data lines functioning properly.
Reviewed inventory levels and ordered supplies to keep products in stock.
Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
Informed and educated department employees on changes from management.
Delivered positive reinforcement and constructive criticism for employee work efforts.
Inspected completed work to assess quality and identify skill or ability issues.
Company Name | City, StateTransportation Specialist09/2014 - 08/2020
Planned travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, standards and guidelines.
Maintained cleanliness of vehicle interior and exterior and scheduled routine maintenance.
Manage monthly and yearly P&L statements.
Assign and dispatch drivers on loads.
Verified that drivers had completed safety prerequisites and required training.
Monitored driver operation and verified adherence to federal and state DOT regulations.
Drafted and distributed monthly P&L statements.
Coordinated operations of licensed drivers and trucks with focus on ensuring quality and timely delivery of products.
Reported maintenance and repair needs for transportation vehicles and equipment.
Monitored fleet for PM services and regular maintenance.
Provided fleet management for preventive and scheduled maintenance.
Monitored driver completion of required safety training.
Kept drivers operating within federal and state DOT regulations.
Kept transportation operations in compliance with company, legal and safety requirements.
Directed daily transportation of [Type] cargo.
Managed preparation, loading and securing of [Type] deliveries.
Organized delivery schedules and provided customers with timely updates.
Company Name | City, StateRoute Supervisor09/1998 - 02/2014
Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
Evaluated employee job performance and motivated staff to improve productivity.
Mentored new employees on [Task] and [Task] and delivered constructive feedback to increase understanding of job duties.
Streamlined back office services for clients to promote proper functionality and positive user experience.
Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
Trained 150 employees on best practices and protocol while managing teams to maintain optimal productivity.
Monitored office inventory to maintain adequate supply levels and order products.
Planned safety meetings for 150 driverss on monthly basis and coordinated availability of conference rooms.
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