Determined and dedicated dealership service manager with demonstrated success in controlling costs, increasing efficiency and improving sales. Self motivated with strong analytical, written and verbal communication skills plus the ability to work well with employees at all levels of an organization.
Recognized for playing an instrumental role in the development and implementation of a successful and profitable dealership process.
Cross trained in sales, finance and accounting operations in addition to responsibilities in service and parts operations.
Focused on improving systems, constant review of current practices and writing improved processes that contribute to the profitability of the company.
Oversees daily service operations while assisting and supporting all departments and staff.
Personally responsible for all internal operations and billing.
Customer service and satisfaction.
Shop production and technical support.
Communicated with customers regarding vehicle issues and potential repairs.
Contributed to repeat and referral business by using strong customer service and problem solving skills.
Managed work flow for 6 flat rate technicians
Handled losses for a group 30 rental car branches in Connecticut and Western Mass.
Claims management for a self insured company
Worked directly under Dealer Principal and assisted with sales, finance and accounting operations.
New and used car delivery
Lease retention and buyouts
Tag and title
Coursework in Accounting and Finance
Communications and Marketing coursework
Coursework in Selling Skills and Techniques and Consultative Selling
Completed customer service management training
Time Management workshop
Operations and Quality Management coursework
Product knowledge training
Technical and diagnostic training
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