service manager resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Driven student leveraging studies in [Area of study] seeks real-world experience as [Job Title]. Offers strong interpersonal and task prioritization skills. Seasoned [Job Title] bringing demonstrated safety management and performance optimization skills gained during experience in [Type] settings. Deliver in-depth training and mentoring to help each improve abilities and advance work quality. Dependable, hardworking and level-headed in addressing diverse problems. Highly motivated [Job Title] with [Number] years of [Industry] experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels. Versatile Service Manager adept at handling customer issues quickly and effectively. Demonstrated record of developing successful policies used store-wide to promote customer engagement and reduce issues. Offering [Number] years of progressive [Industry] experience.

  • Strategic business planning
  • Documentation and reporting
  • Customer Service Management
  • Team Leadership
  • Sales
  • Staff Management
  • Employee Supervision
  • Quality Management
  • Upselling
  • After-sales support
  • Repair
Work History
09/2019 to 10/2021
Service Manager Servco Waipahu, HI,
  • Followed up with customers during and after installations to verify satisfaction.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Developed written plans and obtained customer consent to proceed.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Limited portion sizes and used garnishes to control food costs.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Orchestrated positive customer experiences by overseeing every area of [Type] operations.
  • Oversaw training of more than [Number] team members.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining [Number]% accuracy.
  • Oversaw food preparation and monitored safety protocols.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
01/2019 to 09/2019
Kitchen Manager Chick-Fil-A Cherry Hill, NJ,
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Developed kitchen staff through training, disciplinary action and performance reviews.
  • Checked and tested foods to verify quality and temperature.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
08/2016 to 01/2019
Crew Member Mister Carwash Oakdale, CA,
  • Took orders, prepared meals and collected payments.
  • Assisted other team members to achieve goals.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Trained contracted employees on [Type] work and tasks, monitoring work for safety, efficiency and overall project progress.
  • Operated cash registers and POS systems, handling over $[Amount] in cash daily.
  • Operated convection ovens and steamers to cook meats, rice and [Type] food items.
  • Monitored [Type] supply inventory and ordered more before running out to maintain smooth and efficient workdays.
  • Cooked, prepared and bagged food for customers.
  • Kept all prep areas clean by sweeping, mopping and washing down counters.
  • Kept customers and crew areas organized.
Expected in 01/2024 to to
Bachelor of Science: Media Communications
Los Angeles Film School - Hollywood - Los Angeles, CA
Expected in 08/2016 to to
High School Diploma:
East Aurora High School - Aurora, IL,

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Resume Overview

School Attended

  • Los Angeles Film School - Hollywood
  • East Aurora High School

Job Titles Held:

  • Service Manager
  • Kitchen Manager
  • Crew Member


  • Bachelor of Science
  • High School Diploma

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