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Service Manager Resume Example

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SERVICE MANAGER
Summary

Dedicated and detail orientated automotive service advisor motivated to work hard and improve self-skillset. Strong presenter, communicator and problem solver working proficiently, effectively and productively.

Skills
  • Team Leadership
  • Calm During High Pressure Situation
  • Detail Orientated
  • Clear Communication with Team or Coworkers Ability
  • Focused and Goal Driven
  • Customer Relations
  • Sales Expertise
  • Problem Resolution
  • Operation Monitoring
  • Interpersonal Skills
  • P&L Management
  • Sound Common Sense Judgment
Experience
11/2018 - CurrentService Manager, Company Name, City, State
  • Responsible for all shop inventory such as fluids, air/cabin/oil filters
  • Responsible for all parts ordering and parts returns/core exchanges
  • Oversee all vehicle repairs and vehicle inspections
  • Directed safety operations and maintained clean work environment to adhere to OSHA requirements.
  • Built and maintained loyal, long-term customer relationships through effective personal management.
  • Facilitated monthly workshops to share best practices to optimize productivity.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
11/2016 - 11/2018Customer Service Representative, Company Name, City, State
  • Trained in customer service
  • Assessed customer needs and upsold products and services to maximize sales.
  • Responsible for pre-rental vehicle safety inspections and post rental vehicle maintenance inspections along with trailers
  • Performed minor repairs on trucks and trailers
  • Forklift operation certified
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
02/2014 - 11/2016Apprentice Mechanic, Company Name, City, State
  • Worked as a voluntary unpaid apprentice to earn hands on vehicle maintenance and repair experience
  • Pursued every available opportunity to learn systems operations, maintenance tasks and repair processes.
  • Maintained neat, organized and professional personal and bay appearance.
  • Watched advanced mechanics complete complex vehicle repairs.
  • Worked alongside technicians in variety of projects including regular service, Diagnostics and upgrading equipment.
  • Inspected and test drove vehicles before returning to customers.
Education and Training
06/2015High School DiplomaGlendora High School, City, State
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Resume Overview

School Attended

  • Glendora High School

Job Titles Held:

  • Service Manager
  • Customer Service Representative
  • Apprentice Mechanic

Degrees

  • High School Diploma

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