Service Manager Resume Example
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SERVICE MANAGER
Summary
Dedicated and detail orientated automotive service advisor motivated to work hard and improve self-skillset. Strong presenter, communicator and problem solver working proficiently, effectively and productively.
Skills
- Team Leadership
- Calm During High Pressure Situation
- Detail Orientated
- Clear Communication with Team or Coworkers Ability
- Focused and Goal Driven
- Customer Relations
- Sales Expertise
- Problem Resolution
- Operation Monitoring
- Interpersonal Skills
- P&L Management
- Sound Common Sense Judgment
Experience
11/2018 - CurrentService Manager, Walser Automotive Group, Shakopee , MN
- Responsible for all shop inventory such as fluids, air/cabin/oil filters
- Responsible for all parts ordering and parts returns/core exchanges
- Oversee all vehicle repairs and vehicle inspections
- Directed safety operations and maintained clean work environment to adhere to OSHA requirements.
- Built and maintained loyal, long-term customer relationships through effective personal management.
- Facilitated monthly workshops to share best practices to optimize productivity.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
11/2016 - 11/2018Customer Service Representative, Prometric, Fresno , CA
- Trained in customer service
- Assessed customer needs and upsold products and services to maximize sales.
- Responsible for pre-rental vehicle safety inspections and post rental vehicle maintenance inspections along with trailers
- Performed minor repairs on trucks and trailers
- Forklift operation certified
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented conversations with customers to track requests, problems and solutions.
02/2014 - 11/2016Apprentice Mechanic, First Student, Harvey , LA
- Worked as a voluntary unpaid apprentice to earn hands on vehicle maintenance and repair experience
- Pursued every available opportunity to learn systems operations, maintenance tasks and repair processes.
- Maintained neat, organized and professional personal and bay appearance.
- Watched advanced mechanics complete complex vehicle repairs.
- Worked alongside technicians in variety of projects including regular service, Diagnostics and upgrading equipment.
- Inspected and test drove vehicles before returning to customers.
Education and Training
06/2015High School DiplomaGlendora High School, City, State
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Resume Overview
School Attended
- Glendora High School
Job Titles Held:
- Service Manager
- Customer Service Representative
- Apprentice Mechanic
Degrees
- High School Diploma
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